Eventbrite plug in fatal errors

[Amilkar]

For the past week I began getting fatal errors on my browser as well as potential clients’ browsers.

[Barry]

Hi Amilkar, can you tell me what the exact error is? If your server is utilizing PHP 5.4 or newer it’s quite possible that this is an easily fixable issue we’re already aware of – but if you could provide some further detail first of all in case it’s a different issue that would be great.

[Barry]

(As an aside, I’m going to move this topic across to the Eventbrite forum.)

[Amilkar]

Fatal error: Uncaught exception ‘TribeEventsPostException’ with message ‘An error occurred while contacting Eventbrite. Please review your information and try again.Error: Failure when receiving data from the peer’ in /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/eventbrite-api.class.php:44 Stack trace: #0 /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/tribe-eventbrite.class.php(1377): EventbriteAPI->sendEventbriteRequest(‘event_get’, ‘id=5207269082’, false, ”) #1 /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/tribe-eventbrite.class.php(1553): Event_Tickets_PRO->sendEventBriteRequest(‘event_get’, ‘id=5207269082’, 519) #2 /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/tribe-eventbrite.class.php(1619): Event_Tickets_PRO->isLive(519) #3 [internal function]: Event_Tickets_PRO->displayEventBriteTicketForm(false) #4 /home/content/09/9137909/html/wp-includes/p in/home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/eventbrite-api.class.php on line 44

[Amilkar]

I am losing money here with this. Who knows how many potential clients have tried to access the tickets. Luckily some people know of our reputation and are calling our offices, but all the others I am losing.
This could cost me thousands in potential revenue

[Barry]

And can you confirm that you have correctly entered your Eventbrite API key on your user profile page (please double check it is accurate)?

[Amilkar]

Yes I copied and pasted it again. The API key has been the same since day 1.

[Amilkar]

I just had a cancellation because the student couldn’t register online.

[Barry]

OK – to preserve your income you could always create the events directly on Eventbrite as an interim measure, not ideal but it would prevent disruption to your business.

Can you provide some details about your hosting environment? Who is the web host, what operating system is in use, what version of PHP (if you know how, please run the phpinfo() command and take a screenshot of the output to share with us). Thanks!

[Amilkar]

They are posted in Eventbrite, but when you have hundreds of hours into setting it up to go through your website and everything is directed to it, when it fails, there isn’t much I can do.

GoDaddy
Linux I believe
5.3

[Barry]

And can you detail the steps you are going through when this occurs?

[Amilkar]

Just go to the website. Click on the class calendar and look at any of the events. They all say the same thing. http://www.blackjacketsecurity.com

[Barry]

Ah ok, sorry Amilkar I initially thought you meant that you were seeing this error in the admin environment rather than the front end. Bear with me while I run some tests locally.

[Amilkar]

here is an example
http://blackjacketsecurity.com/event/heartsaver-cpraed-class-13/

[Amilkar]

More:
http://blackjacketsecurity.com/event/sora-renewal-class-14/
http://blackjacketsecurity.com/event/heartsaver-cpraed-class-18/

[Author]

Posts