Eventbrite plug in fatal errors

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Viewing 15 posts - 1 through 15 (of 37 total)
  • Author
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  • #32448
    Amilkar
    Participant

    For the past week I began getting fatal errors on my browser as well as potential clients’ browsers.

    #32449
    Barry
    Member

    Hi Amilkar, can you tell me what the exact error is? If your server is utilizing PHP 5.4 or newer it’s quite possible that this is an easily fixable issue we’re already aware of – but if you could provide some further detail first of all in case it’s a different issue that would be great.

    #32450
    Barry
    Member

    (As an aside, I’m going to move this topic across to the Eventbrite forum.)

    #32475
    Amilkar
    Participant

    Fatal error: Uncaught exception ‘TribeEventsPostException’ with message ‘An error occurred while contacting Eventbrite. Please review your information and try again.Error: Failure when receiving data from the peer’ in /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/eventbrite-api.class.php:44 Stack trace: #0 /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/tribe-eventbrite.class.php(1377): EventbriteAPI->sendEventbriteRequest(‘event_get’, ‘id=5207269082’, false, ”) #1 /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/tribe-eventbrite.class.php(1553): Event_Tickets_PRO->sendEventBriteRequest(‘event_get’, ‘id=5207269082’, 519) #2 /home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/tribe-eventbrite.class.php(1619): Event_Tickets_PRO->isLive(519) #3 [internal function]: Event_Tickets_PRO->displayEventBriteTicketForm(false) #4 /home/content/09/9137909/html/wp-includes/p in/home/content/09/9137909/html/wp-content/plugins/the-events-calendar-eventbrite-tickets/eventbrite-api.class.php on line 44

    #32476
    Amilkar
    Participant

    I am losing money here with this. Who knows how many potential clients have tried to access the tickets. Luckily some people know of our reputation and are calling our offices, but all the others I am losing.
    This could cost me thousands in potential revenue

    #32503
    Barry
    Member

    And can you confirm that you have correctly entered your Eventbrite API key on your user profile page (please double check it is accurate)?

    #32504
    Amilkar
    Participant

    Yes I copied and pasted it again. The API key has been the same since day 1.

    #32506
    Amilkar
    Participant

    I just had a cancellation because the student couldn’t register online.

    #32519
    Barry
    Member

    OK – to preserve your income you could always create the events directly on Eventbrite as an interim measure, not ideal but it would prevent disruption to your business.

    Can you provide some details about your hosting environment? Who is the web host, what operating system is in use, what version of PHP (if you know how, please run the phpinfo() command and take a screenshot of the output to share with us). Thanks!

    #32520
    Amilkar
    Participant

    They are posted in Eventbrite, but when you have hundreds of hours into setting it up to go through your website and everything is directed to it, when it fails, there isn’t much I can do.

    GoDaddy
    Linux I believe
    5.3

    #32522
    Barry
    Member

    And can you detail the steps you are going through when this occurs?

    #32523
    Amilkar
    Participant

    Just go to the website. Click on the class calendar and look at any of the events. They all say the same thing. http://www.blackjacketsecurity.com

    #32525
    Barry
    Member

    Ah ok, sorry Amilkar I initially thought you meant that you were seeing this error in the admin environment rather than the front end. Bear with me while I run some tests locally.

    #32527
    Amilkar
    Participant
    #32528
    Amilkar
    Participant
Viewing 15 posts - 1 through 15 (of 37 total)
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