Event update resets stock out to zero

[Jessica Messervey]

Hello there,

There are a few support threads regarding this issue, but all of them have been closed with no resolution. When we update an event, the stock count for tickets resets to 0. As a result, the event has an “Out of Stock” notice on the front-end. Is there any update on this bug? Thank you.

[Geoff B.]

Good evening Jessica and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets resetting to zero when updating an event
I would love to help you with this topic.

This is an issue that should have normally been solved a couple of updates ago, but there might be something specific about your installation.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Jessica Messervey]

This reply is private.

[Geoff B.]

Good evening Jessica,

Thank you for providing your system information.

Based on what I am seeing, the only potential cause I see is that you might have some template customization that needs updating.
This is usually found in either the /tribe-events/ folder of your WordPress theme’s directory or in its functions.php file.

You can do a quick test to see if the problem persists while you temporarily revert back to a default WordPress theme such as twenty-fifteen.

Let me know how that goes.

Best regards,
Geoff B.

[Jessica Messervey]

Hi Geoff,

I’ve taken a look at the overriding templates, and it was only the email.php template – not any views. I updated that template just to be sure and the problem still persists, so it’s clearly not a template problem.

Edit: A support agent recommended the below code on another a different thread for a completely different issue. The code snippet provided seems to be the cause of this issue; when removed the problem no longer persists.

To anyone still experiencing the same issue, after the fix update, I recommend you check your functions.php file or template files for the following code:

/**
* Disables the public attendee lists on all events
*
* Removes the tribe_events_single_event_after_the_meta action that injects the attendee
* list that was introduced with the initial 4.1 release of Event Tickets Plus
*/
function disable_attendee_list_on_post() {
	if ( ! class_exists( 'Tribe__Tickets_Plus__Attendees_List' ) ) {
		return;
	}
	 
	remove_action( 'tribe_events_single_event_after_the_meta', array(Tribe__Tickets_Plus__Attendees_List::instance(), 'render' ), 4 );
}
add_action( 'wp', 'disable_attendee_list_on_post' );

Thanks!

• This reply was modified 9 years, 11 months ago by Jessica Messervey. Reason: Found the cause

[Geoff B.]

Hey Jessica,

This is fantastic. Thank you for sharing for everybody’s benefit.
Kudos on finding the culprit!

As a side note, technically that snippet of code in functions.php is considered a customization 🙂

Is there anything I can help you with on this topic ?

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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