Help Desk

Event Times Off By One Hour After DST

  • Posts: 29 Topics: 8
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    Our recurring events that we’ve got set-up are all off by an hour starting March 11, DST.

    So if you look at any event before March 11 they are correct, like March 7 Bridge Course, it should be 6:30–8 PM, but on March 14 it is now showing 5:30–7 PM. That is just one example, they are all like that.

    Posts: 11239
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    Hi. Sorry you’re experiencing this known bug.

    Its fix is scheduled to be released soon. Please note, however, that once the fix is released, you’ll need to re-save events to re-generate the recurrences.

    I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands at this time.

    I apologize for this issue and appreciate your understanding and patience.

    Posts: 29 Topics: 8
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    Anything else known on the timeline of this fix? It is going to be hard to go too far into this month with many of our events showing the wrong time. I hope this is a top priority for the team there.

    Posts: 29 Topics: 8
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    Hey guys, day light savings time hits here this weekend and still no resolution or reply to my ticket from a week ago. Could I please get an update?

    Posts: 29 Topics: 8
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    How is this not even on your list of known issues? https://theeventscalendar.com/known-issues/

    So not only have I not been kept up to date, it seems that you are not actively working on this. I’ve paid you guys a lot of money with my subscriptions…I’m strongly starting to look elsewhere. I’m not getting support, nor am I getting what I’ve paid for. You guys can do better.

    Posts: 6978 Topics: 2
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    Hi Gregory,

    Sorry to keep you waiting with an answer. Cliff is unexpectedly out this week.

    Not all issues make it on the known issues page, but you are right, probably this one should be there. I’ll check with the person managing that.

    I checked the status of the bugticket. It is currently being worked on by a developer and hopefully we will be able to get out a fix soon. There’s a high chance it will not be out before the weekend unfortunately. I’m sorry about that.

    If all goes according to plan (the fix is developed and goes through testing successfully), then the fix will go out by the end of March.

    I understand that end of March is a bit late. I will try to push this as much as I can and maybe get it out earlier.

    Thanks for your continued patience and again apologies for the somewhat belated reply.

    Cheers,
    Andras

    Posts: 29 Topics: 8
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    Please let Barry, Reid, and anyone else in management over there know that a fix coming at the end of March, for what I would deem a major issue that you’ve known about for weeks, if not months, is completely unacceptable. Seriously unacceptable.

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    Posts: 29 Topics: 8
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    This reply has been marked as private.
    Posts: 18146 Topics: 17 Answers: 973
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    This reply has been marked as private.
    Posts: 29 Topics: 8
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    This reply has been marked as private.
    Posts: 18146 Topics: 17 Answers: 973
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    This reply has been marked as private.
    Posts: 29 Topics: 8
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    This reply has been marked as private.
    Posts: 18146 Topics: 17 Answers: 973
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    This reply has been marked as private.
    Posts: 18146 Topics: 17 Answers: 973
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    Hey there Gregory,

    I wanted to check in here as I realize this has been a frustrating situation for you.

    Do you have any follow-up questions following my last post, or about timezone-handling within The Events Calendar/Events Calendar PRO generally?

    This and some other exchanges did prompt us to audit timezone behavior more broadly and, ignoring for the moment the presence of external factors such as Series Engine, we could not replicate any clear timezone bugs using our latest releases.

    It could certainly be the case that events (and sequences of recurring events) created using older versions of our plugins exhibited problems, but we’ve hopefully resolved most issues there.

    Again, do let me know if you have further questions or concerns.

    Posts: 29 Topics: 8
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    Hey Barry, thanks for digging into this and trying to figure it out with us.

    So this seems that we have a compatibility issue here, which makes me wonder the best way to resolve this. A lot of churches use your plugin as well as the Series Engine plugin. So what do you think?

    Posts: 18146 Topics: 17 Answers: 973
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    I’ve reached out to their team, so hopefully we can collaborate on a fix/figure out a way to smooth integration of our plugins.

    Depending on how quickly that side of things moves it may be I can share a temporary fix prior to shipping any longer term compatibility improvements and I’ll be sure to loop back if so.

    Posts: 29 Topics: 8
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    OK, we are good to go. I reached out to them too, they are friends. He pointed me to this: https://cl.ly/qC9T. I toggled to on, created a new event and all was good. It didn’t fix anything that had already been created, but anything newly created was fixed. I think we are good to go.

    In their next release of Series Engine they are going to rename that option as well in the admin to add TEC to it as well.

    Thank you again for your help and making things happen.

    Posts: 18146 Topics: 17 Answers: 973
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    Fantastic, yep renaming it could certainly help our users to find it and understand its function.

    Glad it’s all sorted 🙂

    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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