Event Tickets Plus not adding to cart

[chayneclouds]

Hi I don’t know what I’ve done wrong but from my homepage and on mobile it will not add a ticket to my cart…it just refreshes the page. Please help me.

[Victor]

Hi Pressley!

I’m sorry to hear you are experiencing that problem. Let me help you with the troubleshooting.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? We’ll see if there is anything strange that would indicate an error from there.

This can be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We always suggest to setup a dev/staging site so you can test things without disrupting the live site.

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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