Event no longer dispays and says ticket sales have ended on an active event

[Corey Ritter]

Hi there, in eventbrite, the Personal Trainer Meetup event for Oct 28 is displaying correctly, and the import from EB into The Events Calendar seems right too.

The issue: Event (PT Meetup 10/28) does display anymore on bodydesignuniversity.com/events
and on the event itself: http://bodydesignuniversity.com/event/personal-trainer-meetup-atlanta/ says the event has passed. At the same time, they can still by tickets and it says sales end in 3 hours! Screenshot below.

Can we get a response right now?! The Event starts in about 2 hours, now is essential time for ticket buyers.

[Jaime Marchwinski]

Hi Corey,

Thanks so much for reaching out!  I’m so sorry that we did not respond sooner, as we usually do not respond to threads over the weekend.

I apologize for any inconvenience that this may have caused you and your events.  I hope everything went alright, please let me know if there’s anything else we can assist you with!

 

Thanks,

Jaime

[Corey Ritter]

Do you know why that happened? We need to ensure this doesn’t happen again.

[Jaime Marchwinski]

Hi Corey,

It’s difficult to say why this may have happened without some more information, and I completely understand that you don’t want to see this happen again.

If you see something like this happen again, or you want to check that everything is running smoothly for your next event, please reply with your system information and the link you use to import the event from Eventbrite so that I can look at things on my end.

Something you may also want to do if/when you see something like this happen is to start off my testing for conflicts, so that you can get more information about where the issue may be.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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