Event field tickets not showing / adding to tickets

[Chris]

ive created tickets on my website and added extra fieldsets to gather further information. these are not appearing when people buy tickets and i am at a a loss as to why. I am sure they did but nothing has changed and they no longer appear. niether does the option appear in the back end to select them.

[Geoff B.]

Good evening Chris and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the additional ticket fields not appearing properly on your site. Yikes!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, by the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

[Chris]

Hey I think I’ve fixed it… I disabled some plug ins and it’s now appearing. Woo sidebars was culprit I think? Ta

[Geoff B.]

Good evening Chris,

Thank you for writing back.

I am glad your tests were met with success. Kudos!

If deactivating the plugin solved the issue, chances are that there is indeed a conflict between the two.

Out of curiosity, would you mind sharing your system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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