Event aggregator not working correctly

[Bea Lueck]

I am having a problem where the .csv ‘Choose File’ field is missing. This happened before and after I purchased a key (I thought the purchase would fix). There is no way to select the file to upload (see my screenshot). I compared my screen to the samples on your website, and it looks much different. I am on a multisite setup.

Similar to these 2 comments:
https://theeventscalendar.com/support/forums/topic/event-aggregator-not-showing/

My Events Aggregator not showing after importing license key

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/event-aggregator-not-showing/

[Victor]

Hello Bea!

Thanks for reaching out to us! 🙂

I’m sorry you are experiencing that. Let me help you with that.

By the look of the screen in the screenshot you sent us, that might be some Javascript error.

First, you should make sure you are using the latest versions of our plugins and the WordPress core.

If you have the latest versions and the issue still persists, this could be related to a plugin or theme conflict, so please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you find in the process.

When coming back, please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let us know how that goes and if you have any questions in the meantime.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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