Event Aggregator importing incorrect dates and times from Google Calendar

[Walter]

I am trying to use Event Aggregator to import events from Google Calendar. The Aggregator imports events for dates where no events exist in the calendar, and sets the time for all events to 12AM. I’ve had this problem with different calendars. It appears to only be a problem with events that are set in Google Calendar to repeat.

[Cliff]

Hi, Walter. Sorry you’re experiencing this.

Could you please paste the link to this calendar in a Private Reply so I can test and see if I can replicate the issue? (I know you included the screenshot, but please paste it here.)

Thank you.

[Walter]

This reply is private.

[Cliff]

Walter, I was able to reproduce this issue. Here’s a video of my testing: https://cl.ly/2k0w3F1e2Z2j

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

Could you please confirm that this actually does not happen for non-recurring events from Google Calendar?

[Walter]

Hi Cliff,

Yes, I can confirm that this issue does not happen with non-recurring
events from Google Calendar.

Unfortunately this puts me in a position where I am going to have to find
another solution for this issue. As the updates I need to make to my
client’s calendar are time sensitive and the timeframe for a fix for this
issue is not known, this product is no longer represents a viable solution
for the application I purchased it for.

The number of events I need to add to the calendar is too large for it to
be practical for me to manually change the time for each one. After looking
at other options I’ve determined that using The Events Calendar Pro to
create recurring events directly in The Events Calendar would be the most
effective workaround.

Because I am not able to use one of this product’s advertised features due
to a technical issue, I think it’s fair for Modern Tribe to refund the
licence and provide a credit to my account that I can apply towards a
licence for The Events Calendar Pro.

I would very much appreciate it if you could help me obtain this credit or
forward my message to a person who had the ability to provide a credit.

[Cliff]

I understand your situation and wish it wasn’t an issue.

If your purchase date was within the last 30 days, I could have done the full refund for you. However, since it’s been longer than that, please complete our Refund Request Form and link back to this thread for reference. They’ll do what they can for you. If agreeable to you, you might suggest they not refund anything and just swap your EA license for an Events Calendar PRO license.

Let me know if you have any follow-up questions about this topic.

[Victor]

Hello Walter!

Just wanted to share with you that a new maintenance release (for the Week of 7 August 2017) is out, along with an EA server side fix for this issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-7-august-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Walter]

Hi Victor,
Thanks for letting me know about the update. I actually asked to swap my Aggregator licence for a Pro licence and I think I’m going to stick with that solution, so I won’t be able to test the new release.

thanks again.

Walter

[Cliff]

Thanks for the update, Walter. Glad to still have you around as a customer! 🙂

[Author]

Posts