Error message on whole site after updating Pro

[Andrew]

After updating to the latest version of Events Calendar Pro – we are now seeing the following error message:
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 3072 bytes) in /home/greenareachamber/public_html/wp-content/plugins/events-calendar-pro/src/Tribe/Main.php on line 778

This error message now appears when navigating from page to page in the site and also in the admin area. Cannot deactivate the plugin via the Gui due to the error.

Please advise on how to remedy the issue

Thanks

[Cliff]

Hi, Andrew. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database:

tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)

Please let me know how it goes for you.

[Andrew]

Versions are as follows – the issue started after installing the latest updates.

The Events Calendar
Deactivate | Edit | Settings | Calendar

The Events Calendar is a carefully crafted, extensible plugin that lets you easily share your events. Beautiful. Solid. Awesome.
Version 4.3.1.1 | By Modern Tribe, Inc. | View details | Support | View All Add-Ons
Select The Events Calendar Category Colors

The Events Calendar Category Colors
Deactivate | Edit

This plugin adds event category background coloring to The Events Calendar plugin.
Version 4.5.1 | By Andy Fragen, Barry Hughes | View details
Select The Events Calendar PRO

The Events Calendar PRO
Deactivate | Edit

The Events Calendar PRO, a premium add-on to the open source The Events Calendar plugin (required), enables recurring events, custom attributes, venue pages, new widgets and a host of other premium features.
Version 4.3.1.1 | By Modern Tribe, Inc. | Support | View All Add-Ons

Wordpress core is 4.6.1

[Cliff]

Andrew, I’m glad to see your TEC Core, TEC PRO, and WP core versions are up-to-date. FYI: TEC Category Colors is not our plugin.

Did you try the tribe-extension-recurring-cleanup.zip? Did you see any recurring events with a LOT of recurrences?

If you verified that’s not your issue, I’d suggest following our recommended troubleshooting steps because out of memory errors isn’t something we’re experiencing.

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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