error 500 when using event calendar pro

[gregoiregarneau]

Please Help !

My site come down when i upgrade event calendar pro to the last version ! Ans no possible to down grade !

Please help me !!!

[Cliff]

Hi, Greg. I’m very sorry you’re experiencing this.

I see a couple issues:

1)

I see you’re using WooTickets, a product that was replaced by Event Tickets Plus about a year ago now.

You’ll need to use our new Event Tickets plugin and, optionally, its paid add-on Event Tickets Plus. Everyone with a legacy “tickets” plugin (e.g. WooTickets, EDD Tickets) should already have a copy of Event Tickets Plus in their account. You can read more at Moving to Event Tickets Plus.

Please review these links and let me know if you have any follow-up questions.

2)

Hi. Sorry you’re experiencing this.

Could you please make sure all your Modern Tribe plugins (and WordPress and WooCommerce core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

It’s hard to tell if this is your issue or not, but, once you verify you’re on the latest versions, please do strongly consider trying the fix for runaway recurring events (a bug introduced in version 4.2.2 and fixed within a few days via version 4.2.2.1).

You can reference these code snippets to help determine if this is your problem and how to go about resolving it in your database: tribe-extension-recurring-cleanup.zip (Recurring Events fixer plugin wp-admin page preview)

Please let me know how it goes for you.

3)

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[gregoiregarneau]

Hi,

I made your first step, and every thing look’s ok but…

I have to change the single-event.php file in my child theme. It’s very bad think because it’s a lot of work for me.

I olso lost all translation i made for the event page 🙁

I really need your help please

Grégoire

[gregoiregarneau]

Since i update event ticket and event ticket plus i cannot use single-event.php in my child theme.
Is there a way to recovered this ?

Thank you

[gregoiregarneau]

ok, i found the problem, everything look’s fine now.

[Cliff]

Grégoire, I’m glad everything’s working again now.

Thanks for letting me know.

Have a good rest of your week.

[Author]

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