End Date Not Showing Up for Recurring Events

[Kathleen Marena]

I have set up several recurring events and when i try to enter a date when the event should end the fields do not appear as they do in the knowledgebase, it is completely blank:

https://theeventscalendar.com/knowledgebase/pro-recurring-events/

I should see a text field where I can enter an end date and exclusion info but nothing appears at all. I tried disabling all other plugins but the result is the same.

[Jennifer]

Hi Kathleen,

Thanks for reaching out! I’m sorry you’re running into this issue, but I’ll be happy to help you get it figured out!

We have seen this issue pop up a few times before, and I see that one solution was to change theWordPress Address and Site Address settings to https instead of http (since you have an SSL on your site).

If that does not help, can you try reinstalling The Events Calendar and Events Calendar Pro by following these instructions?

Let me know how it goes!

Thanks,

Jennifer

[Kathleen Marena]

I updated to the latest version (4.5.8.1) and the result is the still same. Is there another solution that does not involve switching to SSL? SSL is not necessary for our site and it is an extra cost.

[Jennifer]

Hi Kathleen,

Thanks for doing those updates. I would also recommend updating to the latest version of WordPress (4.8), as I have seen some other cases where that solved this issue. If that doesn’t help, then we’ll want to proceed with determining the source of the issue.

Could you enable WP_DEBUG in your wp-config.php file and try to recreate the issue? This will help us determine if there are any errors occurring by allowing them to be displayed directly on the page. This setting is usually disabled on live sites for security reasons, and you’ll want to disable it again after testing. You can also do this on a testing site (if you don’t have one already, you can use a plugin like WP Staging to create a quick copy of your live site that you can use for testing).

With this enabled, try again to add a recurring event, and see if any errors are displayed on the page after clicking on “monthly” (this is when the new options for recurring events should typically appear). At this point, you can also check your console for JavaScript errors (please see this page for instructions on how to do this – it depends on which browser you are using). If you haven’t already, I would also recommend checking to see if it works in another browser.

Let me know what you find out!

Thanks,

Jennifer

[Kathleen Marena]

I think updating to WordPress 4.8 fixed the issue for me, for some reason it was saying I had the latest version installed even though it was a few versions behind. Thanks!

[Jennifer]

Awesome, I’m glad to hear that worked for you! I’ll go ahead and close out this thread, but please feel free to open a new one if you have any other questions!

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