Editing ticket details after submission

[Penny Scaffold]

Hi,

Two people have added tickets without any of their ticket details being passed through – can you give me any indication of how this might have happened when there are mandatory fields for the attendee to complete?

My event link

I then implemented the plugin suggested here attendee-data-editor however the modal popup isn’t showing for any of the “edit details” links so I can’t edit the tickets. There don’t appear to be any JS errors preventing the popup etc.

If I can at least get this plugin to work (it doesn’t need to be in a modal, could I just open the form editor in a new window with a function edit?) then it would mean I can resolve issues where people have, inexplicably, checked out without ticket details.

There’s just been an Event Tickets and Event Tickets Plus update – could there be a conflict?

Many thanks as always – really appreciate the help!

Penny

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/attendees-6/

[Jennifer]

Hi Penny,

Thanks for reaching out, and I’m sorry to hear you’re running into this issue! It is possible that there is a conflict somewhere – can you try testing for conflicts with your theme and other plugins? If you’d prefer to do this in a testing site, the WP Staging plugin will create a quick copy of your live site that you can use for testing.

Regarding the attendee data editor plugin, I just did a quick test with the latest versions, and everything seems to be working as expected on my end. One thing I did notice was that you are not using The Events Calendar, so it looks like you are adding tickets to another post type. I tested again using a ticket on a post, and this time I was not able to open the edit screen either.

I will do some further investigating here and get back to you next week with an update. In the meantime, please let me know what you find with your conflict testing – I tried adding a ticket without filling out all required fields on the page you sent and locally on the post I added a ticket to, but both times I got a message to complete the fields and was not able to proceed with them blank…

Thanks!

Jennifer

[Jennifer]

Hi Penny,

I spoke with our developers, and they updated that extension so that it now works on non-event post types. Here is the new version. You can delete the old version and upload this one instead.

Were you able to find any conflicts that might be causing the issue with required fields?

[Penny Scaffold]

This reply is private.

[Jennifer]

Hi Penny,

It looks like the first part of the link got cut off when I pasted it into the post. Sorry about that! The full link is:

https://theeventscalendar.com/content/uploads/2017/08/attendee-data-editor.1.1.zip

Let me know if that one works!

Thanks,

Jennifer

[Penny Scaffold]

Hi Jennifer,

Thank you so much that’s worked brilliantly! Much appreciated, excellent support as always.

Thank you,

Penny

[Jennifer]

Hi Penny,

Glad to hear it! I’ll go ahead and close out this thread, but please feel free to open up a new one if you need any further assistance.

Thank you,

Jennifer

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