Editing recurring event makes organiser and venue disappear

[Lucy]

Hello,

I’ve been having a problem with some of my events that I have edited several times.

Sometimes if I go in and edit an event, when I save the post the organiser and venue default back to unselected / blank fields, and however many times I re-select/add them and try and re-publish, these fields are not saved and revert back to empty.

I end up having to create the event again from scratch and it saves all the info ok.

Has anyone had an issues like this before / know what the problem could be?

Many thanks,

Lucy

[George]

Sorry to hear this, Lucy! I cannot recreate this on my own site, and so to help me investigate these issues, can you post your site’s complete, un-edited System Information to this thread? Here’s how to do that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That will help us start investigating the possible causes of this.

Thanks!
George

[Lucy]

Hello,

I have ticked the box to share my system info with you – can you see this now?

Thanks
Lucy

[George]

Hey Lucy,

Thanks for sharing this information!

Unfortunately it is not listing all of the plugins that are on your site, which is an error—I’m not sure why it doesn’t list those!

With this in mind, can I trouble you to list the version numbers of The Events Calendar and all The Events Calendar add-ons on your site?

• What version of The Events Calendar are you using?
• What version of Events Calendar Pro are you using?
• Are you using any other add-ons like Community Events? If so, what version of it are you using?

Thanks!
George

[Lucy]

Hello, I am using:-

The Events Calendar Version 4.4.0.1
The Events Calendar PRO Version 4.4

No other ECP plugins

Is this all you need?

Thanks
Lucy

[George]

Thanks for confirming this, Lucy!

I have tried to replicate this problem a number of times to no avail.

You mention that this issue only happens with “Some events” on your site—can you identify one specific event on which this issue always happens?

If so, once you have this event, please do the complete set of troubleshooting steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ After EACH STEP in that process, go back to the edit screen of that specific event and edit it, then check the organizer and venue on it and see if the issue happens again.

Does anything improve anywhere along the way if you do these steps?

This process will help reveal if there’s a plugin or theme conflict on your site, which may be the case here because we cannot recreate this.

Thanks for your patience and persistence here! Let us know what you find.

Cheers,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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