Editing in Woocommerce – venue and and host entry lost

[Martin]

Hi there,

I have a problem, looks like this:

I create a new event
I ad a ticket for the event
I enter all the required info – including the venue and the host info
I save the the ticket and the new event
now I want to ad a product picture (as much as I understand I need to do that by editing the ticket in Woocommerce).
So I open the ticket in Woocommerce
I ad a product image
I save it in Woocommerce

Now what happens is this: some of the data in my event was lost, namely the data about the venue (which is just the dropdown of course but still…) and the data about the venue. Also in the ticket the field “end sales” is set to some strange date in 1970 – which stops the sales immediately, doesn’t it?

Have you ever come across that, is it related to my system only, what can be don?

Looking forward to hearing from you,

best regards!

Martin

[Nico]

Hey Martin,

Thanks for the report and sorry to hear about this issue 🙁

I could confirm in my local install that indeed saving the ticket in WooCommerce (this doesn’t to be related with the product image) wipes the Venue and Organizer set for the event. I’m not experiencing the ‘end sales’ field glitch you comment but it might be a side effect of this bug.

I just logged this issue as a high priority bug, I’m not sure when we will be able to slip this in but I don’t think it will be included in the upcoming maintenance release as we are pretty close to the release date early next week. I’m attaching your thread to the report so you’ll get a heads-up when the fix is released.

Can you please re-check on the ‘sales end date’ to see if it’s happening consistently? It would be great if you could share your system information so I can check if date or datepicker settings are causing this.

Sorry for the hassle until fixed and thanks once again for the report,
Best,
Nico

[Martin]

Hi Nico,

thank you for getting back – communication is always a win, isn’t it? Even when problems can not be solved immediately. The issue is not too bad as long as one knows, what is happening.

Will be looking forward to hearing back from your end when you have some news on it.

Best regards!

[Nico]

Thanks for the heads-up and understanding!

communication is always a win, isn’t it?

Yes it is 🙂

I’ve linked this thread in the bug report, and we will follow-up once we have some news to share!

Hope you have a great week,
Best,
Nico

[jazzinconcert]

Hi there,

i have the same problem !

saving the ticket in WooCommerce (this doesn’t to be related with the product image) wipes the Venue and Organizer set for the event.

Any solutions out there?

Thanks Thomas

[Nico]

Thanks for chiming in Thomas!

There’s still no solution for this issue 🙁 The good news is a fix is coming in next maintenance release 4.2.4 (at least that’s the plan now). So hopefully this will be addressed in two weeks time 🙂

Take a look to our release schedule if you are interested in more information about maintenance releases.

Thanks,
Nico

[Geoff]

Hey there,

Just wanted to give you a heads up that Event Tickets and Event Tickets Plus 4.2.4 were just released this week and included a fix for this issue. Please update when you have a chance and please do let us know if you continue to see this or any other issue happen — we’d be happy to help. 🙂

Cheers and thanks for working with us on this!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts