EA license not working – "Buy Aggregator" – plus red exclamation points

[Cather]

New user here. Purchased and set up the Events Aggregator last week and everything was working fine at first. For the moment, I’m only pulling from a single ICS feed.

Now, when I try to add a new import, I only see the option to “purchase Event Aggregator” in the menu. I checked my license in the plugin settings and it does say that the license is up to date.

Also, if I look at my import history, I only see red exclamation points for everything, however it does seem like the current ICS feed is still updating.

Please respond to my email address: [email protected] if at all possible. The address tied to this account belongs to my client.

also, the full url for the staging site is: http://143.95.235.86/~workspaceedu

[Andras]

Hello Cather / New user 😉

Thanks for using our plugins and welcome to the forums! I apologize, we don’t provide support via email but I’m more than happy to help you out here. I’m sorry about the issue you are having.

In order to get down to the bottom of this I will need some more information from you.

Can you send me a screenshot of the error message?

Please also send me a screenshot of Events > Help > Event Aggregator System Status
(should look something like this: https://cloudup.com/c_AbQU9nKmr)

Try removing the license key from Events > Settings > Licenses save, and then re-add it and check if that helps. (In case you didn’t do so yet.)

Also it would be great if you could share with me that ICS feed you are trying to import so I can test it.

 

You say:

see red exclamation points for everything

and you are pulling from one ICS feed. Can you please clarify? Could you share a screenshot of that page?

Looking forward to your reply.

Cheers,
Andras

[Christopher]

Hello,

I have this same issue, and I just accidentally purchased a new license. Here is the error and the screenshot.

Also, how can I get a refund for the duplicate license?

[Andras]

Hello Christopher,

Sorry that you are having this issue as well.

To be able to help you:

1. make sure you have the latest version of our plugins

2. Please share with me your system information in a private reply

3. Run a test for conflicts based on this guide: <span class=”paragraph”>https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ </span>

Let me know the results and we’ll go further from there.

As for the refund, you can submit a refund request here: http://theeventscalendar.com/knowledgebase/refund-policy/

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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