Duplicate venues

[dswiese]

Here we are a month after it was reported by user Mark Rapp, and my first repost of his issue

What does it say that this was “above average” priority, but yet a month later we are still waiting for confirmation on when it will be resolved.

I dont want this just resolved, I want a way to migrate all the past events and venues and clean up the dirty data this PAID plugin has created.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/duplicate-venues-and-events/

[Jaime Marchwinski]

Hi Sean,

Thanks so much for reaching out!

I’m sorry that I don’t have better news for you, as we are still working on fixing this bug.  I will go ahead and add you to the bug report, so that you will be notified when the fix is available.

In the meantime, if you delete the scheduled import and set it up again, then are you still getting the duplicate events?

I’d be happy to take a look if you can you provide me with your complete system information in a private reply using the instructions found in the following link:

ttps://theeventscalendar.com/knowledgebase/sharing-sys-info/

If you provide me with the Facebook URL where you are seeing the issue, I can run some tests as well.

 

Thanks,

Jaime

[dswiese]

I havent had time to go through my 5 pages of imports to delete and re-add each and every one to see if this is fixed.

This is one of the ones that I presented in my screenshot

https://www.facebook.com/BobsRedMillCookingSchool/

[Jaime Marchwinski]

Hi Sean,

Thank you for providing me with that URL.  I am able to replicate the issue, meaning I also see duplicate venues appear when I import the events.

As you already know, this is a Known Issue and we are currently working on a fix for it, although I cannot give you an exact ETA at this time.

I have added this thread to our Bug Report, so that you will be notified when a fix is available.

I will mark this thread as Pending Fix for now.  Thank you for your understanding and patience.

 

Thanks,

Jaime

[Courtney]

We released an update for this issue. Can you update your plugins (preferrably on a staging site) and see if that resolves the issue.

https://theeventscalendar.com/maintenance-release-week-13-november-2017/

Thanks
Courtney ?

[dswiese]

Searching for ‘venue’ on https://theeventscalendar.com/maintenance-release-week-13-november-2017/ doesnt show a fix for this issue?

I will also reiterate

“I dont want this just resolved, I want a way to migrate all the past events and venues and clean up the dirty data this PAID plugin has created.”

[Jaime Marchwinski]

Hi Sean,

I apologize if you are unsatisfied with the way things are working with our plugin.  Have you tried updating your plugin to see if your issue was resolved?

Please let me know if you have any other specific issues that you would like help troubleshooting.  We can assist you with migrating your events somewhere else and/or providing suggestions to help clean up your data.

Let me know!

 

Thanks,

Jaime

[dswiese]

Jaime – I haven’t had a chance to look at my install yet to see if new imports are working properly. Mainly because there is so much corrupted data already it takes time to sit and do this.

However, you avoided my basic premise. The change log you linked to does not seem to indicate this is a fixed issue? Can you confirm it is in this most recent release?

[Jaime Marchwinski]

Hi Sean,

I can confirm that a fix for your issue was included in the most recent maintenance release.

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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