Duplicate Events Created During Import

[Zachary]

I’m having an issue with using an Imported iCal and event duplicating. The feed seems to work fine as all items in the calendar that is importing show up.

I have an automated iCal feed setup that imports every hour. In the Event Update Authority settings, I have “Overwrite my event with any changes from the original source.” selected. My assumption was that this setting would import the event once and then only make changes to the imported event vs. creating another event each time the importer runs.

Does anyone know how to fix this issue? Please advise.

[Barry]

Sorry to hear you’ve hit up against some difficulties, Zachary — and apologies for the delay in responding.

If possible (by private reply) can you share your system information and the URL for the feed you are importing from?

Thanks!

[Zachary]

Barry:

Thanks, here is the url that is in development that is being used:
http://ecd.zgncreative.com/events/

Here is the feed we are using:
webcal://
ecdschool.myschoolapp.com/podium/feed/iCal.aspx?z=ZvQhlBcrRuG57hRCdj1tkQqt5rI8%2b5h%2bjqrJil7cJyzdgShEkJPUIkc5jGnHoWVFHGilx7erlPO%2bhLU7CtIiiQ%3d%3d

Please advise.

[Barry]

Thanks, Zachary.

On testing with the same update authority setting and the same feed, I am unable to replicate the issue: events are successfully imported – but are not duplicated.

• Can you share your system information in a private reply?
• Are you able to perform some troubleshooting to test for conflicts?

On that final point, if you are unable to do so on the site where you currently experience the problem, perhaps you could install a fresh copy of WordPress in a subdirectory (ie, example.com/test-wp), start by only installing The Events Calendar and adding your license key – then see if you hit the same thing there, too.

Thanks!

[Zachary]

This reply is private.

[Barry]

Thanks Zachary,

However – as noted in our terms and conditions – we generally do not accept or use credentials for customer websites.

Finding the system information is fairly easy — the process is described here — and you can simply copy and paste it into a new private reply, which will hopefully help to inform our picture of what is happening on your website.

I’m afraid we are also unable to perform these troubleshooting steps on your behalf: generally this is best left in the hands of the site owner or developer, as you will be able to arrange for backups and can perform this work at a time that works best for you and avoids disruption for your own users.

Let me know if that’s possible!

[Zachary]

This reply is private.

[Barry]

theeventscalendar.com/knowledgebase/testing-for-conflicts

Thanks: and are you positioned to run through the above troubleshooting steps? Did you find that they resolved the issue/allowed you to identify any conflicts if so?

If you are unable to perform these, please just let me know — as I can’t replicate the bug myself I’m keen to eliminate or confirm the possibility that a conflict is at work.

(Should you be unable to run through those steps using your live site, perhaps you could create a test site in a subdirectory – ie, example.com/testwp – and install only The Events Calendar, add your license key and confirm if you see the issue there.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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