ETickets Split Payments debits test Buyer but Receiver account gets nada.

[Douglas]

I’ve struggled with the Split Payments values for an entire day – your explanations of the Sandbox data are woefully inadequate.

That being said, I’m still unable to make it work properly. It finally debited my PayPal test account, but nothing shows in my client’s sandbox Transactions, or anywhere… I’m so frustrated with some of your software after we’ve spent $300.00.

PLEASE help???

Glenn Nall
Doug’s developer

• This topic was modified 10 years, 1 month ago by Douglas.
• This topic was modified 10 years, 1 month ago by Barry.

[Barry]

Hi Douglas,

I’m sorry to hear you have been experiencing difficulties.

Before we get started in earnest, can I ask you to share (by private reply) your system information? I’m particularly interested to know which version of Community Tickets you are using.

Apologies for the inconvenience, however I did scan back through some of your previous topics to see if I could find the information there, but none seemed to have it (and of course this request may apply to a different site).

Thanks!

[Douglas]

This reply is private.

[Douglas]

This reply is private.

[Douglas]

My mistake, Barry – i discovered that the “test funds” WERE sent to the Receiver #1 – but the payment still wasn’t split and part sent on to Receiver #2.

Thanks for your expedient help.

[Barry]

Hi Douglas,

Thanks for those credentials: generally we do not login to customer websites but let’s keep that as an option we can use if needed.

At this point, I want to be absolutely sure we’re on the same page – let’s assume we have the following actors:

• Site owner [email protected]
• Event organizer [email protected]
• Customer [email protected]

So long as the event organizer has provided their email address via the /events/community/payment-options page and it maps to a valid PayPal account, etc, then assuming there is a flat fee of $5.00 things ought to flow like this if $200.00 of tickets are purchased:

• $200.00 flows from [email protected] to [email protected]
• $195.00 flows from [email protected] to [email protected]

What you seem to be telling me is that the first part of the process is working as expected (the site owner is receiving the expected funds) but nothing is transmitted from there to the organizer. Is that correct? If so can you please confirm that:

• The event organizer did indeed provide their PayPal email address via the /events/community/payment-options page
• If you are testing via the PayPal sandbox that all accounts – including that of the organizer – are also Sandbox-enabled

I do realize you’ve been seeking help for various things in a few different support threads, but it wasn’t absolutely clear to me that these bases were covered so I wanted to check now before going any further.

Beyond this, I wonder if you could follow the steps described here (you may anyway be watching this one for updates?) to enable error logging for split payments specifically then try another couple of test transactions – it’s not impossible that we’ll get some useful information coming back from the PayPal API.

Last but not least, it looks like you have an additional PayPal gateway installed. Could this be confusing things? Are you certain that in your tests you are utilizing the PayPal gateway packaged with Community Events Tickets?

Thanks once more for your patience and cooperation: I do realize how frustrating this is but we’ll do our best to work through this with you.

[Douglas]

thanks – this sounds like the problem: “…that all accounts – including that of the organizer – are also Sandbox-enabled”

this was of course not explained anywhere that I could find in your directions for setting Paypl/Sandbox/Split Payments up.

also, i’m not sure what you mean that i have two gateways setp – i’ll look and figure it out. Do you mean that there are different PayPal API credentials?

thanks for your help

[Barry]

Hi Douglas,

thanks – this sounds like the problem: “…that all accounts – including that of the organizer – are also Sandbox-enabled”

Taking the time to confirm this is definitely worthwhile. A live PayPal account cannot receive funds from a sandbox account and vice versa.

I’ll look over our setup guide and see if we can emphasize this – please do let me know if that proves to be the answer.

Do you mean that there are different PayPal API credentials?

So in the list of active plugins you provided I see an entry for PayPal for WooCommerce by Angell EYE and, of course, WooCommerce also ships with a PayPal gateway out-of-the-box. If either is enabled and payment was processed using one of those, split payments would not function as expected here.

Does that make more sense?

[Douglas]

yes, thanks – i didn’t realize that a plugin would negate Woocommerce PP functionality

I’ll let you know –

oh – how exactly do i enable an organizer’s email? in the Business addresses in Sandbox?

[Barry]

Well, to be clear, the adaptive payments gateway bundled in our own plugin in no way negates or impedes the functionality of WooCommerce’s own PayPal gateway – but if both are enabled there is definitely potential for confusion and a customer could unknowingly select the wrong one.

how exactly do i enable an organizer’s email? in the Business addresses in Sandbox?

So this is really something (typically) the organizer themselves would set up. If in testing you are in control of the organizer’s user account then of course you can take care of it 🙂

Basically, if the organizer visits the events/community/list page (assuming default slugs) they’ll see a Payment Options link: they should click through to this and add the correct PayPal email address there.

Does that help?

[Douglas]

no – i know where the Org puts his email address, but i need to test it in PP Sandbox – I’m Doug’s WP developer, but i’m not familiar with PP’s new Developer area. I see where the Business and Personal accounts are created in PP Sandbox – is that where I enable the Organizer’s email address for testing?

[Barry]

Ah, I see – so yep you’d create a further personal or business sandbox account over at developer.paypal.com, for instance I was recently conducting tests using a set of three accounts like so:

• [email protected] (business – entered as the receiver email in Events → Settings → Community)
• [email protected] (personal – used as the organizer’s email address in events/community/payment-options)
• [email protected] (personal – used for the customer purchasing the ticket or tickets)

Does that clarify things?

[Douglas]

yes, thanks – I’m betting that’s what is wrong. I’ll test it and let you know, we can close this thread as solved. 🙂

[Barry]

Great – and please don’t hesitate to let us know if you need further assistance (once this topic is closed, you can of course link back to it if helps to provide context in a future exchange).

[Douglas]

This reply is private.

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