Custom Template

[Nathan]

Hi,

I created a custom template for the events calendar pro – photo view, but I got the following error from console log:

"TEC Debug: vendor isotope was not loaded before its dependant file tribe-photo-view.js"]

"TEC Debug: vendor isotope was not loaded before its dependant file tribe-photo-view.js

Here’s the file path in which I set up the custom template according to your documentation: myTheme/tribe-events/pro/photo/single-event.php

Please advise.

Connie

[Geoff B.]

Good evening Nathan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the messages you are getting as you are attempting a customization.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) which should include your customization so that I can run some tests on my end ?

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

Best regards,

Geoff B.

[Nathan]

This reply is private.

[Geoff B.]

Good evening Nathan,

Thank you for your understanding, for the system information and for the theme files.

I installed that very theme including all of it’s customization on my server and I have some good news: there is no trace of those warnings.

This leaves us with 3 possibilities:

1. There is something on your staging environment that is preventing certain ressources to be loaded. Sometimes with WPengine, the staging environments are protected in several ways (e.g.: directory access)
2. You might need to update your plugins to the latest version the Events Calendar 4.2.5 and Pro 4.2.3
3. There is a conflict

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there is 1 thing I would advise: Make a backup of your database

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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