Currency Symbol continuously defaults to the pound

[Roxy Roth]

The plugin is updated. Everytime we attempt to edit the currency symbol to “$” and saved it resolves to the pound symbol. The site in question is shuswapevent.com

[George]

Hey @James,

I’m sorry to hear this! When you say “edit the currency symbol”, can you clarify exactly which currency symbol option you are referring to? Share a screenshot if possible – you can do so by uploading the screenshot to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.

There are a few different things you could be referring to, so I just want to be sure I know which one you mean; I will then try to recreate the problem.

—

Also, can you share your “system information”? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Roxy Roth]

The issue is simple to understand. Go to the event settings page and under “Default currency symbol” the currency cannot be changed from the English pound. We are wanting the symbol to be “$”.

Screen shot link:
https://drive.google.com/file/d/0B6jCkU_6Gt1-LU9zNVNSWUJpTmc/view?usp=sharing

https://drive.google.com/file/d/0B6jCkU_6Gt1-Y21lazlqYUhjcWM/view?usp=sharing

https://drive.google.com/file/d/0B6jCkU_6Gt1-ZjdTX0lWUWtCTzQ/view?usp=sharing

Thank you,

David

[George]

Thank you @James / David – there are numerous places where currency symbols are defined, so thank you for clarifying that it’s this specific location.

I just tested this quite extensively and cannot produce problems whatsoever – the behavior on your site is odd!

That unfortunately means that, at this time, the best course of action I could recommend for you would be to run through each step in this troubleshooting process here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP in that process, head back to Events → Settings in your wp-admin and try changing that currency symbol value. Click “Save changes” and then see if the currency symbol is properly changed.

Let us know what you find by doing this!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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