CSV import

[Carl]

I am trying to import venue items but new venues are not being created. Instead the last venue I created manually is being update. The import was working yesterday.

Thanks,
Eddie

• This topic was modified 10 years, 1 month ago by Carl.
• This topic was modified 10 years, 1 month ago by Hunter.

[Hunter]

Hi Eddie,

Sorry to hear about the troubles. Can you please reply back privately with the .csv file you’re having troubles importing and I’ll see if I can reproduce the issue? Also include your System Information in the private reply.

Thanks for reaching out and enjoy your day 🙂

[Carl]

This reply is private.

[Hunter]

Hi and thanks for the csv file and system information. Can you please confirm you’ve reviewed our Testing for conflicts guide? Additionally, please review this CSV Importer: Fields and example files KB article and make sure you’re following the proper instructions.

If all else fails and you’re still experiencing issues, please respond back with the step-by-step process you’re doing when encountering the issue. Thanks again for sending over that info and I look forward to getting this resolved. Take care!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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