Hello,
Welcome to our premium plugin support forums! With these type of requests, we are unfortunately limited due to the sheer number of potential conflicts with third-party theme and plugin authors. For what is covered, please refer to our What support is provided for license holders? Knowledgebase article.
I would start by reviewing the Testing for conflicts guide to see if you can narrow down the exact source of conflict. Please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. Note what you find and please include it in your along with your System Information as a private reply.
Our Themer’s Guide might come in handy as you’re most likely dealing with template overrides, so take a moment to make sure your code is up-to-date for any template overrides you might have.
Please keep me updated and have a great upcoming weekend. Cheers!