Confused with what software I should have

[Amanda Parsons]

I have just renewed my Events Ticket Plus licence as had the retired WooCommerce Tickets. I’m getting really confused what software I should have installed now i.e. Events Calendar and Events Ticket Plus I am assuming. I updated the software and got a fatal error. I have now read your thread (too late because I had already done the update in the wrong sequence) about the issue. May be a good idea to put this on your renewal notice until the issue is sorted out. Can someone help me get the right software on the site, tell me what I have to remove and then hopefully that will be it!

[Caroline]

Hi there!

Thanks for getting in touch, and I’m so sorry you’ve run into trouble with our latest updates. We’ve become aware of issues relating to the 4.2 upgrade process a bit late in the game and are doing our best to provide information and fixes to our users as soon as they’re available–we’re incredibly grateful for your patience as we try to get things sorted here!

It sounds like you’ve got the right plugins set up here, so per the instructions on our pinned post, you should be able to address your issue by manually reverting back to The Events Calendar and Event Tickets version 4.1.4, then updating again in the proper order.

Please give it a try and let us know on the appropriate forum if you should have any other issues–we’re here to help! 🙂 Thanks again!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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