Conflict between plugin WP google maps / WP google maps pro and TEC pro

[Hans-Gerd]

Hi,
after updating to the current TEC Pro version Version 4.4.32, map (both google maps and open layers) is no longer shown on mobile devices (tested on Huawei and Samsung).
After deactivation the map will be shown. It is also interesting to note that when twentyseventeen is activated, the map is shown when TEC Pro is activated, but not when the following themes are activated: twentyfifteen, enfold (original and childtheme) and evolve.
The test was performed on the development environment as well as on a live version.

Using WP google maps version 7.10.33 and WP google maps pro version 7.10.29 (current versions).
With the version TEC pro Version 4.4.29.2 there were no problems.

More information will follow in the private section.

Best Regards
Hans-Gerd

[Hans-Gerd]

This reply is private.

[Cliff]

Hi, Hans-Gerd. Thanks for your detailed messages, but that page does not look like our Map View. We cannot troubleshoot customizations, but here are some generally-recommended troubleshooting steps. If you find a plugin or theme conflict or other issue, please report it so we can see if we can replicate.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to edit your wp-config.php file to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Hans-Gerd]

This reply is private.

[Hans-Gerd]

This reply is private.

[Cliff]

Thanks to you and Perry.

I’m guessing this is related to our recent updates to how our assets are loaded (https://theeventscalendar.com/maintenance-release-for-the-week-29-july-2018/).

I see you have https://wordpress.org/plugins/wp-google-maps/ but also it’s “WP Google Maps – Pro Add-on” plugin.

Does the issue happen when just the free version is active?

[Hans-Gerd]

Hi Cliff,
thanks for answer.

I’m guessing this is related to our recent updates to how our assets are loaded

In fact, the problem has emerged since that time.

Does the issue happen when just the free version is active?

After deactivating the plugin WP google maps pro it works. But this is of course not a satisfactory solution for us (but I think you didn’t assume that either).

Best Regards,
Hans-Gerd

[Cliff]

Thanks for confirming. Could you please send me a zip of the latest version of their Pro add-on so I can try to replicate this on my own localhost?

Also let me know what settings I’ll need, as I’ve never used this plugin before.

Thank you.

[Hans-Gerd]

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[Hans-Gerd]

This reply is private.

[Hans-Gerd]

This reply is private.

[Cliff]

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[Hans-Gerd]

This reply is private.

[Hans-Gerd]

Hi Cliff,
only as additional information (if you haven’t noticed it yet): The error with the file tribe-events-ajax-calendar.min.js already appears directly on the main page, so not only on the subpages.

Best Regards,
Hans-Gerd

[Cliff]

This reply is private.

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