Community events update 3.12 crashes site, 500 server error

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Home › Forums › Ticket Products › Community Tickets › Community events update 3.12 crashes site, 500 server error

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  • January 21, 2016 at 1:49 pm #1060130
    joeyjosay
    Participant

    I just renewed the license today, and updated and activated it. Site goes 500 SE when it is activated. Can I have my money back or do you have a fix for this ASAP?
    If it is a plugin conflict- i need a refund
    if it is a theme conflict – i need a refund
    You can have FTP access to ensure i am not trying to steal your plugin or whatever

    Thanks,Joe

    January 21, 2016 at 1:50 pm #1060131
    joeyjosay
    Participant

    This reply is private.

    January 21, 2016 at 11:45 pm #1060253
    Geoff B.
    Member

    Good evening Joe and welcome back!

    We are sorry to hear about the site crash.
    Hopefully, we can get this fixed for you as soon as possible.

    But to set expectations, this might require a few exchanges to pinpoint.

    I just renewed the license today, and updated and activated it. Site goes 500 SE when it is activated. Can I have my money back or do you have a fix for this ASAP?

    The answer to the refund question is yes you can get one if you are not satisfied with our product.
    We always offer a refund up to 30 days after the purchase as you can see here.

    With that in mind, theme conflicts and plugin conflicts can for the most part be resolved in some way or another. But it is very difficult to establish that this is the cause of the crash at this point.

    One thing I find odd is that you are mentioning Community Events version 3.12. The current up to date version is 4.04.

    This leads me to believe that the issue could be caused by a problem with the versions of the plugins you are using.

    Could you also please provide us with your system information in a private reply ?

    Thank you and have a great day!

    Geoff B.

     

    January 26, 2016 at 9:48 am #1062615
    joeyjosay
    Participant

    hey, can i just have a refund? thanks.

    January 26, 2016 at 2:01 pm #1062712
    Geoff B.
    Member

    Good afternoon Joe,

    I am sorry to hear that you are not interest in our offer to help solve the issues you described. We would have been happy to.

    As previously stated, yes you can get a refund. To get one, you need to follow the procedure found on this page.

    Best of luck with your projects.

    Geoff B.

     

    February 20, 2016 at 8:35 am #1078888
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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