CHECKOUT NOT WORKING

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  • December 24, 2014 at 5:37 pm #924910
    shweks
    Participant

    I have sent that email the info but have not heard anything are we able to speed this up at all?

    December 26, 2014 at 6:26 am #925395
    Brian
    Keymaster

    Hi,

    Most of the staff is on Christmas Vacation we will get to it as soon as we can.

    Thanks

    January 2, 2015 at 1:44 pm #927937
    shweks
    Participant

    holidays are over!! Why have i not received my refund??

    January 8, 2015 at 10:23 pm #930739
    shweks
    Participant

    Hello??

    January 9, 2015 at 9:56 am #930970
    Rob
    Member

    Hey there shweks! Thanks for the follow-up here. Though your post on 1/2 came before the team had returned (I know you said the holidays are over, but we were explicit in our comments here on the forums that we were out spending time with our families until the holidays actually wrapped up on January 5).

    Did you ever email our [email protected] inbox with a request for a refund? We never saw such a message come through – but Brian was able to find your order # this morning and we’ve got the ball rolling on a refund today accordingly.

    January 9, 2015 at 4:24 pm #931087
    Leah
    Member

    Hi shweks,

    I have just processed a refund for your purchase. You should see the funds back in your account in 5-10 days. Best of luck with your project!

    Cheers,
    Leah

    January 12, 2015 at 7:24 am #931502
    Brian
    Keymaster

    I verified in our system the order has been refunded.

    The 5 to 10 days is what Stripe takes to process the order.

    Since there is nothing more we can do here I am going to close this ticket.

    If you have issues on the refund the best way to contact us is on our new email at [email protected]

    Thanks

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