Changes to RSVP Ticket End Sale Field Not Sticking

[Patrick]

When we change the End Sale field and click on “Save this ticket”, it looks like it’s changed successfully. However when we update the Event it shows the old End Sale date.

[Hunter]

Hey Patrick,

Sorry to hear about the issue and thank you for posting. Can you please review our Testing for conflicts guide and include your System Information as a private reply?

Thanks again and have a great Friday.
Cheers!

[Patrick]

This reply is private.

[Hunter]

Hi and thanks for sharing the System Info with me 🙂

You essentially led us right to the cause of conflict when you said, “FYI This ticket used to be a WooCommerce ticket, but was later switched to RSVP.”

We have a logged bug aimed to address this specific issue in an upcoming maintenance release. I unfortunately don’t have a viable workaround for the time being, but I’ve attached this thread to the logged report for the developers to reference during improvements. Stay tuned to your wp-admin and theeventscalendar.com/blog for maintenance release info.

I wish I had a better answer for you at this time and please feel free to reply back with any questions or comments you have. Cheers!

[Patrick]

That was helpful. Thanks for the detailed response!

By following the conflicts testing procedure from MT our problem was resolved. I was able to change the sales end date of the ticket with WooCommerce disabled, allowing us to sell tickets again. We’re very happy with the support we received.

[Hunter]

Hey Patrick,

I’m more than happy to hear you’ve got everything working as desired. We truly appreciate the compliments and please feel free to create a new thread should anything else come up. Have a great upcoming weekend 🙂

[Author]

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