Can't See Calendar Pro in backend

[Gene]

I submitted another issue related to the events calendar not showing my venue or google map in the event details. I am still unable to see these things. I was doing some troubleshooting and removed the calendar events (free) then Pro from my plugins and reinstalled but now I can’t event calendar pro on the list, as you can see, it’s clearly installed and activated.

[Geoff B.]

Good morning again Gene,

Issues with displaying the map usually stem from either Google API key being needed: https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

It can also happen when there is some type of Javascript based error on your site (usually coming from some type of conflict).

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Best regards,

Geoff B.

[George]

☝️ This is a solid recommendation, Geoff.

I would recommend the same, Gene — let us know how your testing goes!

— George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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