Can't edit new or existing tickets after update

[Jessica]

Having the same issue as a few other users.

You cannot edit tickets created before the update – Correct
You can create and edit new events – Incorrect, I cannot edit new tickets either, but I can create
Is this true for RSVP tickets as well? – Yes, cannot edit RSVP tickets either
What e-commerce platform are you using? – WooCommerce

Thanks!

[George]

Hey Jessica,

Sorry to hear that you’re having these issues! Can you share a link to the specific thread where you saw these questions that you answer here in your first post? The “You cannot edit tickets created before the update”, “You can create and edit new events”, “Is this true for RSVP tickets as well”, etc. questions.

I’m just curious about where you saw these specifically, and will keep track of both of these threads so that we can effectively update all affected customers!

Thank you,
George

[Jessica]

Sure thing George!

Can't edit existing tickets

Cannot edit event tickets in event-ticket-plus

[George]

Hey @Jessica,

Thank you for sharing this information! I don’t quite recreate your issues, so I’m wondering—can you go through all of the steps outlined on this article? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

After EACH STEP in that process, check on each of the three questions you answered at the opening of this thread. Do your answers ever change along the way in that process? Do things ever start working along the way?

I will keep digging here, too. Thank you for your patience with this, @Jessica!

Sincerely
George

[Jessica]

Hi George,

Did you mean to link a different article? This is just showing how to share system info, which I am happy to post if you need it.

[George]

Yikes, so sorry about that Jessica! I meant to share this link → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

You’ve already posted your System Information in the opening of this thread, which is much appreciated! I had actually reviewed that, and it’s because I didn’t notice any thing in it that was outright problematic that I feel the above-shared steps are necessary.

Thank you for your patience here—so sorry for that mistake, and for the trouble here in general. 🙂

Sincerely,
George

[Jessica]

Hi George,

I was able to resolve the problem using the recommendations in this post: https://theeventscalendar.com/support/forums/topic/editing-ticket/

Thanks so much for your help!

Jessica

[George]

Glad to hear it! Thanks for the update. 🙂

George

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