Cannot edit event tickets in event-ticket-plus

[Badi]

Hello,

i cannot edit event tickets in event-ticket-plus, but if i deactivate the pro-plugin i am able to edit my tickets with the free event ticket plugin! Any idea?

Thank you in advance for your help!

[digitalwebmedia]

For the sake of the developers, the issue is a JS error

Uncaught TypeError: Cannot read property 'price' of undefined

It seems to be the following line:

var regularPrice = response.data.price;

On line 441 of event-tickets/src/resources/js/tickets.js

The response to the ajax call seems to be

{"success":false,"message":"Cheatin' huh?"}

So I’m guessing a nonce isn’t validating somewhere

Tested on version 4.1

• This reply was modified 10 years ago by digitalwebmedia.

[Nico]

Hey Folks,

Thanks for reaching out and sorry to hear about this issue 🙁

I’m working on a thread with another customer on this as well, but I’m still not sure of the scope of the issue.

Can you please review the following:

• You cannot edit tickets created before the update
• You can create and edit new events
• Is this true for RSVP tickets as well?
• What e-commerce platform are you using?

Also, it would be great if you could share your system information with me so I can check if everything looks right on that end.

@digitalwebmedia, thanks for going the extra mile and digging into the code, I’ve shared your findings with the dev team! I’ll let you know when they can take a look…

Please let me know about it,
Best,
Nico

[Badi]

Hey Nico,

i still can’t edit my tickets!! Please Help!!

You cannot edit tickets created before the update –> Yes
You can create and edit new events –> I can create new tickets but i can’t edit them!
Is this true for RSVP tickets as well? –> Yes
What e-commerce platform are you using? –> Woocommerce

AND the New Attendee feature does not work (can’t see any fields on the frontend)..

[Nico]

Hi Ziad,

Thanks for following up and sorry to hear this is still an issue for you 🙁

Let’s get some basic troubleshooting done:

• Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.
• It would be great if you could share your system information with me so I can check if everything looks right on that end.

If you are not using the latest version of the plugins, please update the plugins before doing the test…

Hope we can nail this one soon,
Best,
Nico

[Nico]

PS: it should be included in the system information but please provide a link to the front-end of the site please.

[Badi]

Hey Nico,
I solved the problem. Thank you for your help.

[Nico]

Glad to hear Ziad 🙂

Do you mind posting a short note about the solution? Surely other users will benefit from this in the future…

Thanks,
Nico

[Support Droid]

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