Cannot open individual events and cannot upgrade

[John Fischer]

Having two issues with Events Calendar Pro

1) I get a 500 error when I try to pull up an individual event (before actually editing the event)
2) On the wordpress dashboard, I have a notification to update the plugin, but the update fails, citing internal server error.

Any ideas?
Thanks,
JF

[John Fischer]

Update finally succeeded. But cannot bring up an individual event – get 500 errors still…

[Cliff]

Hi, John. Sorry you’re experiencing this.

I see you have W3TC. I’d suggest deactivating that as several people reported the latest version not working and could definitely be causing 500 errors.

Besides that, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions? (For example, I see you have PRO 4.2.2 but the latest version is 4.2.6.)

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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