Cannot create or amend RSVP (Tickets)

[Andy]

Since latest update we cannot create RSVPS, click on add and nothing happens?

[Cliff]

Hi, Andy. Sorry you’re experiencing this.

This isn’t currently a confirmed issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

If you still need assistance with this, please share (or re-share) your System Information (while in Testing for Conflicts Mode) in a Private Reply.

That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Andy]

This reply is private.

[Cliff]

We avoid signing into users’ sites, but thanks anyway.

Would you be able to share an annotated screenshot, screen capture video, and/or relevant URLs to clarify exactly what’s happening here?

[Andy]

It won’t allow me to upload iphone video? Can I email to you?

[Andy]

This reply is private.

[Andy]

Have now downgraded to version 4.4.1 and all working. This was our version before upgrade to 4.6. Please investigate what’s happened and why not working in 4.6?

[Cliff]

Thanks for the video. We avoid logging into users’ sites.

I strongly suspect there’s a console error present at your wp-admin event edit screen. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

And/Or enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue.

Please report back with the console screenshot/video and/or paste the WP_DEBUG message(s) here.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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