Cannot create new event for a specific date

[mattnyc]

This is beyond odd. All was good until yesterday. And now all of a sudden, I cannot create an event for any given date. The date and time fields are missing. What gives?

[Jaime Marchwinski]

Hi Matt,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue on your site.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[mattnyc]

I resolved the conflict by resetting the fusion patcher of the Avada WordPress theme.

Thanks for getting back to me.

[Jaime Marchwinski]

Hi Matt,

Glad that you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Author]

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