Howdy bethschillaci,
Welcome to our support forums and thanks for reaching out to us. Thanks for the detailed report and for sending your site URL.
Can you please follow the steps described in our Testing for conflicts guide? This way we can see if this is a problem in our plugin or a conflict with the theme or other installed plugins.
Please let me know about the result that should helps narrow down the issue,
Best,
Nico
PS: it would be great if you could share your system information with me so I can check if everything looks right on that end.