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[vbt]

As per this

problem with selecting the month in the calendar

I have the same problem.

(Will only post images in private message.)

[vbt]

This reply is private.

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[vbt]

This reply is private.

[Jaime Marchwinski]

For some reason, I’m not able to see the system information that you are having automatically shared.  Would you mind posting your system information in a private reply for me?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[vbt]

This reply is private.

[Jaime Marchwinski]

Great, thanks for providing me with that information.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[vbt]

are you serious?

[Jaime Marchwinski]

I have taken a look at your site and I am able to click on all of the months in the search, although some of the months are not visible, which I believe to be a conflict between your theme and the search bar.  That is why I recommended going through our testing for conflicts procedure as a next step.

In addition, we have just released a maintenance release of our plugins yesterday, so please update as well.

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

 

 

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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