Blank Page Is Shown When Adding Events

[Ryley]

Hi,

We’ve recently migrated our server, after which, the page for adding events no longer works and is showing a blank page instead: http://weekender.com.sg/events/community/add

However, it works if I edit my local ‘hosts’ file point my domain back to the previous server.
i.e. It works if I add this to the ‘hosts’ file: 108.174.147.89 weekender.com.sg http://www.weekender.com.sg

We’re currently using The Events Calendar PRO 3.12.2 and Community Events 3.12.

Do you guys have any idea what may be causing this?

Thanks in advance.

Best Regards,

-Ryley

[Ryley]

Hi,

Just a quick update. We’ve edited our .htaccess file to temporarily redirect http://weekender.com.sg/events/community/add to http://weekender.com.sg/submit-event-weekender/ to minimize the disruption to our users.

However, the problem still persists.

Looking forward to your advice.

Thanks and regards,

-Ryley

[George]

Hey Ryley,

Real sorry to hear about these issues, I’ll try to help resolve this as fast as possible to minimize the impact on your live production site!

The source of the problem is almost certainly the migration. Just to be 100% clear:

1. did everything work fine before the migration?

I have some specific recommendations here; a set of action steps to hopefully cover a lot of troubleshooting ground quickly. Can you reply to each of the points as follows, including the first point up above this paragraph? Here’s what I’d recommend addressing:

2. Can you briefly describe how, exactly, you performed the migration? Did you just do a database export/import? Did you use a plugin or some other web tool to assist the migration? Or did you have e.g. your hosting company or another developer do the migration?

3. Though it might disrupt some user activity, I would recommend removing any and all “custom” domain mapping or .htaccess or hosts file configuration regarding the Community Events add page. E.g. do not have your local hosts file point to that original domain.

4. Go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

5. If the above steps do not help, can you share your system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I hope you can address each point here in a similar point-by-point format – these 5 steps alone will cover a lot of ground and give us a great start, so let me know what you find for each of them!

Thank you!
George

[Ryley]

This reply is private.

[George]

Thanks for all of this information Ryley!

What’s odd about all of this is that in your system information, The Events Calendar The Events Calendar: Community Events do not show up in your site’s plugins list. That is strange!

Are these plugins network activated instead, perhaps?

If so, try deactivating them in the network dashboard, and just activate them on the individual sub-site.

[Ryley]

This reply is private.

[George]

Thank you for this Ryley! It might not seem like it, but progress is being made here – e.g. I went to the community submission page here:

http://weekender.com.sg/events/community/add

It did not 404 for me – it showed a white screen, of course, so problems persist, but at least it’s not a 404.

Do any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

[Ryley]

This reply is private.

[George]

Thanks for doing all of this Ryley!

Fortunately, these are all “notices”, not outright errors, so things aren’t going fatally going wrong. These bugs could still be affecting things regardless; and based on all the testing and such that’s already happened, I would recommend at this stage that you go through the whole process described here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP in that process, do the “Save permalinks” trick I mentioned above (i.e. go to Settings > Permalinks, and don’t actually change anything but click “save changes”). This process sounds tedious but is much faster to work through than it seems, and will give us near-certainty as to whether or not a deeper code conflict is happening here.

Also, you can set the WP_DEBUG definition back to false if you would like, to hide these messages again.

Thank you so much for your patience!
George

[Ryley]

This reply is private.

[George]

Thanks for testing all of this Ryley!

I’m curious – how are you hosting your web site specifically? Are you using a shared webhost like GoDaddy for example? Are you hosting this yourself or something? Just curious as that may be a factor here…

Thank you!
George

[Ryley]

Hi George,

We’re using SiteGround’s cloud hosting.

Any idea how to reslove that warning message?

Best Regards,

-Ryley

[George]

Hey Ryley,

If you deactivate both Jetpack and the Jetpack Extras plugin, does that error go away?

Thanks!
George

[Ryley]

No luck there. The error message still shows after I deactivate both the JetPack and JetPack Extras plugin.

Any other suggestions?

Best Regards,

-Ryley

[George]

I’m sorry Ryley, I don’t have any further suggestions at this time – I cannot recreate this problem 🙁

The one thing that seems to stand about all of this is how things worked fine before your site migration. That seems to indicate that something about your new hosting environment is playing a direct role in these issues.

Just to be clear, what are your Permalinks actually set to? E.g. are they /%postname%/, for example?

Thank you so much for your patience here, Ryley. I’m really sorry about this odd issue.

Sincerely,
George

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