Beaverbuilder issue

[Barak Hirschowitz]

Created a ticket but it only shows the word ticket on the post, there is no further info. Seems to be a conflict with beaverbuilder which we use. We just purchased the ticket plus and followed the step by step to set up.

[Courtney]

Hello Barak

I’m sorry that is happening. Do other standard “Posts” display the body content as well? Does this happen if you are using just Event Tickets?

It sounds like Beaver Builder is loading in just the title & meta without the content. We are limited in our theme support, but thoroughly test our plugin with the default themes, such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/. Would you happen to know if anyone in the Beaver Builder community has had a similar issue? Do they have any help files on hand?

Thanks
Courtney 🙂

[Courtney]

Hi Barak

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

However, I’d like to first see what we can narrow down. Did your other Posts display correctly? Do events using just Event Tickets work?

Have you gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin conflict elsewhere.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Barak Hirschowitz]

This reply is private.

[Courtney]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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