Help Desk

Backend filter function is not working

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    Hi there.
    We use “The Events Calendar” and “The Events Calendar Pro” as a timetable for gym courses. As we have 5 Studios with different course plans and changing course plans every three month, the backend filter option is very important for our easy workflow.

    Unfortunately the backend filter option is not working, for example: if you try to filter for a special date, it won’t be shown. What is the reason for that?
    Furthermore the different courses are not displayed chronologically.

    Thanks for your help.

    Posts: 3545
    | Permalink

    Hi there!

    Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

    • If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
    • If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

    If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

    Thanks again, and we’ll see you in the forums!
    Courtney

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Need to share a file or image? You can upload images to any of the following sites, then share the image URLs in your thread: Imgur, Flickr, CloudUp. To share code, please consider using Gist.