Attendee Information issues

[Karen]

Hi,

We purchased this plugin specifically to help us manage attendee information for a large number of workshops. We were looking for something that worked with WooCommece and elegantly paired with an event calendar and your ticket plugin seemed to fit the bill. After populating our events, we’ve moved on to the testing phase of our site and have found a large number of issues with the plugin. A couple appear to be bugs, and a couple just seem to be items that aren’t built in to the plugin.

Bugs
1. Once tickets have been purchased, we cannot view attendee information within the individual order; we need to move out the individual event. We’d also like the attendees to display on the individual email receipts. It looks like this is a known issue: https://theeventscalendar.com/support/forums/topic/_tribe_wooticket_attendee_optout-is-empty/.

2. Once an order has been received, if we need to cancel or refund a registration, the ticket sold counts are incorrect. Again, looks like this is a known issue:

Urgent Help Needed: Ticket Sold Counts Not Correct and Can't Launch Site

Both of these problems are huge for us. Is there an ETA on the resolution of these problems?

Other issues
1. When we are on the WooCommerce Cart page, we are able to increase the quantity of tickets and update our cart without being prompted to add the required attendee information. Therefore, some tickets are sold without gathering the info we need. There appears to be some workarounds (like disabling the Quantity button in the cart) but it’s still awkward without the ability to review what registrations have been added.

Problem in updating number of Attendee on cart page

2. Attendee information is not displayed in the shopping cart or on the checkout page. It looks like people can’t check or edit their registration information after adding an item to the cart. Is it fair to assume that this was never a part of the plugin?

When do you expect an update to the plugin to be released? We’d like to launch our site but cannot without these issues being resolved.

Thanks for your feedback.

[Nico]

Howdy Karen,

Welcome to our support forums and thanks for reaching out to us. I’ll help you here…

Bugs

1. Once tickets have been purchased, we cannot view attendee information within the individual order; we need to move out the individual event. We’d also like the attendees to display on the individual email receipts. It looks like this is a known issue: https://theeventscalendar.com/support/forums/topic/_tribe_wooticket_attendee_optout-is-empty/

It looks like there are two different known issues here: in the Woo order the _tribe_wooticket_attendee_optout meta key is showing up and other issue is that attendee meta is not emailed in the tickets email. Please note that the issue cited in the related thread is about the _tribe_wooticket_attendee_optout key showing up, and it’s not related to the fact that attendee meta is not visible in the Woo Order page.

2. Once an order has been received, if we need to cancel or refund a registration, the ticket sold counts are incorrect. Again, looks like this is a known issue:
https://theeventscalendar.com/support/forums/topic/urgent-help-needed-ticket-sold-counts-not-correct-and-cant-launch-site/

Indeed Cancelled and Refunded tickets are shown as part of the count unless they are re-stocked when they are refunded or cancelled. Can you please try this? As Brook states in his reply I don’t think this is indeed a bug.

Other issues

1. When we are on the WooCommerce Cart page, we are able to increase the quantity of tickets and update our cart without being prompted to add the required attendee information. Therefore, some tickets are sold without gathering the info we need. There appears to be some workarounds (like disabling the Quantity button in the cart) but it’s still awkward without the ability to review what registrations have been added. https://theeventscalendar.com/support/forums/topic/problem-in-updating-number-of-attendee-on-cart-page/

We have a internal ticket to do better on this limitation, a possible solution noted in the report is to disable the cart quantity selector for tickets with meta. Please note we are considering this as a feature/improvement and not as a bug that needs to be fixed asap, so it’s still not assigned to any release.

2. Attendee information is not displayed in the shopping cart or on the checkout page. It looks like people can’t check or edit their registration information after adding an item to the cart. Is it fair to assume that this was never a part of the plugin?

Indeed this is not a feature in our plugin. Once the purchase is made logged in users are able to edit attendee meta for the tickets purchased, but this is not possible in the cart / before purchase.

Sorry not to have a better answer for you last two questions, I’m aware this is a limitation on our plugin right now!

Please let me know if my answers help,
Best,
Nico

[Karen]

This reply is private.

[Nico]

This reply is private.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Cliff]

Karen, I’m unsure if this snippet will benefit you:

Make WooCommerce cart Quantity input field non-editable (readonly) ONLY FOR Event Tickets Plus products

https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab

If it does, great. If it doesn’t, just disregard.

Thanks!

[Author]

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