attendee info fields not showing up on event page nor checkout

[Joanne]

As the title suggests, the attendee fields are not showing up anywhere. From reading other posts on the same topic, I have tried switching to twenty fifteen as well as twenty sixteen. I have tried disabling all plugins and switching to twenty fourteen, and this seems to be the only configuration that works, so there is both a plugin and theme conflict, and I’m not sure how I should proceed.

Theme: Enfold 3.5.4
Event Tickets 4.1.4
Event Tickets plus 4.1.3
Event Calendar 4.1.4
WooCommerce 2.5.5

We want to launch with this event: http://researched.org.uk/event/researched-2016-national-conference/
All of the tickets (excluding the lunch tickets) have custom attendee fields attached to them.

[Hunter]

Hi Joanne,

Welcome to the support forums and sorry to hear about the conflict you’re experiencing. Unfortunately, we are limited on the amount of support we can provide in these instances.

I did a quick check of our known theme conflicts but don’t see anything pertaining to your problem. I did however find a logged report which aims to improve out-of-the-box compatibility between the Enfold theme and our plugins.

You may want to contact the theme authors to see if they have any insight on a resolution. The reason I say this is because they claim integration on their product page, so we’re not exactly tuned into what and how they’ve done to ensure the theme and plugins play nicely.

I hope this clears up any confusion and I’ll attach this thread to the logged report for the developers to reference. If you wouldn’t mind, please review our Testing for conflicts one more time and reply back with your findings. Include your System Information as a private reply too.

Thank you for reaching out and I apologize I wasn’t able to give you a clear solution. Best of luck and have a great upcoming weekend!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts