Attendee Form Not Appearing

[Magnesium]

HI

We bought the Event Ticket Plus plugin yesterday and are just not having any joy with it. We have created an event and ticket with Attendee Fields but the Attendee Form does not appear when we do a checkout. Also, the system does not allow anyone to register even though we ticked the box for users to register before buying a ticket.

Where can i find proper documentation in detail or videos showing how to use this plugins from the onset.

Please help urgently.

Thanks

[Geoff B.]

Good afternoon Elton and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have experienced with Event Tickets Plus so far.
I would love to help you with this topic.

We have created an event and ticket with Attendee Fields but the Attendee Form does not appear when we do a checkout.

The attendee fields should appear on the single event page.
But, they do not appear on the cart page (which is standard behaviour).

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

What would be great is if you could also share an example of a page with a ticket (URL).

I am seeing one here: http://www.magnesium.tech/Ticketing/#eluid98ffa52e
But I am pretty sure this one will not work properly as it has been added using a WooCommerce interface (as opposed to using the ticket within a page, post or event).

Simply put, the WooCommerce product on its own does not contain the attendee data aspect of things. The ticket needs to be tied to a page, event or post somehow.

You can test this theory by enabling tickets on pages under Events -> Settings -> Tickets.
Once that is done, create and activate the ticket with attendee info using the Tickets metabox on that page.

Also, the system does not allow anyone to register even though we ticked the box for users to register before buying a ticket.

This is pretty surprising and unfortunate. Could you test that in the context of not including this a simple WooCommerce product (like previously discussed) ?

Where can i find proper documentation in detail or videos showing how to use this plugins from the onset.

You can get all of this on our site. Here are a couple of them:

1. https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/
2. https://theeventscalendar.com/knowledgebase/collecting-attendee-information/

Best regards,

Geoff B.

[Magnesium]

Hi, thank you for your kind advice. I managed to get the ticket to display on the page following your instructions together with the Attendee fields to display. Now my next question is what do i need to do to be able to login to that account and edit the attendee information after the purchase was made?

I thank you for your kind support in this regard.

[Geoff B.]

Good afternoon Elton,

I am super stoked to hear this has helped you so far.

In order to edit the attendee information, I would recommend the following extension: https://theeventscalendar.com/support/forums/topic/how-can-admin-updatechange-ticket-information-for-anonymous-customer/#post-1357096

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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