AM / PM Problem

[websource]

Hi there

In the Countries where my site is live (DE/CH/AT/FL) there is no AM PM, we use the 24-hours system. In the newest Version there might is a bug which throw them together.. see here:
https://onedrive.live.com/redir?resid=3D048026C1BFF6E0!64056&authkey=!AD3Ilanoo9D-T5g&ithint=file%2cpng
https://onedrive.live.com/redir?resid=3D048026C1BFF6E0!64055&authkey=!AIypk_KYU-kkfF8&v=3&ithint=photo%2cpng

If i save the start date for the ticket like this 2016-01-04 15:15 (am or pm has to be selected) it saves without an error message but turns the date back to 1970.

Thanks for fixing that

[George]

Hey @websource,

Sorry to hear about these issues! I just tested this on my local site and did not recreate the problem, so I’m curious about a few things:

1. Can you share your “System Information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. How, specifically, did you set your site’s time format to be in 24-hour time? For example, did you go to Settings > General in your site’s wp-admin, and just change the “time format” there? Or are you using another method? Here’s the wp-admin setting I am referring to:

Thank you!
George

[websource]

This reply is private.

[websource]

Hi George

I just tried again and could replicate it. But first to the second point. Yes my Settings looks like this.
If i create an event and want to add tickets im able to set start dates and end dates for the ticketsale. There its mixed up.

Can you replicate it?

Thanks

[George]

Thank you for all of this information!

At this time, no, I still cannot replicate this issue at all – weird!

Unfortunately, at this time I think the best step would be for you to run through the complete set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step in that process, go back to Settings > General in your wp-admin. Ensure your “time format” setting is still 24-hour time mode, and click “Save Changes”, even if you do not change anything.

Then, have another look at the issue in the ticket-creation form, and see if the issue persists.

If the behavior changes at all anywhere along the way, let us know!

Thank you,
George

[websource]

Dear George

Done. Nothing has changed at all. Problem still occurs.
Have you already take a look at my screenshot, just that we are talking about the same fields?

https://onedrive.live.com/?authkey=!AIypk_KYU-kkfF8&cid=3D048026C1BFF6E0&id=3D048026C1BFF6E0!64055&parId=3D048026C1BFF6E0!12176&o=OneUp

Event just with RSVP its the same.

Thanks for responding.

[George]

Thank you for testing this, @websource! This is a very odd issue. I have indeed seen all of your screenshots here and have tried recreating this a number of times – I will continue to try doing so.

—

Do any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

[websource]

Hi George

Just to test this further.. May you control your settings if there are differences to mine?

See: http://1drv.ms/1PKFPiE

I’ll test the php errors tomorrow. Thanks

[websource]

So i turned WP_DEBUG on, there is no message there at all.

[George]

Hey @Websource,

Thanks for all of this information and for your patience with this! I am still not able to recreate this problem but I have found a bug ticket for this that some our other developers are working on, because some people have recreated this issue.

It’s a weird bug and so I unfortunately do not have an ETA on when a fix for it will arrive. However, we are working on it and this has indeed been confirmed as a bug.

I’m sorry that there is not better news at this time. Thank you for your patience!

Sincerely,
George

[websource]

Thanks for answering George. Will wait for a fix. Cant update to 4.* until then..

[George]

I’m really sorry for that inconvenience! This is a hard issue to pin down but we are actively working on it. Stay tuned to plugin updates and to http://theeventscalendar.com/blog – when there’s a new release, release notes are posted there and if there is something that addresses this specific problem it will be noted there.

I will close up this thread for now just to keep things organized, and because I do not have an ETA on when the bugfix will arise, so leaving this open for potentially several weeks is not a good thing. Stay tuned to the outlets mentioned above – thanks a ton for your patience with this!

Sincerely,
George

[Author]

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