All links freeze

[Andre Klinkenstein]

by activating the events calendar plugin all links on my page are linking to a white page. I use the Stockholm theme. what can I do?

[Jaime Marchwinski]

Hi Andre,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Andre Klinkenstein]

Hi Jaime,

Here are the system informations:

HOME URL
http://www.musiktherapieberlin.de
SITE URL
http://www.musiktherapieberlin.de
SITE LANGUAGE
de_DE
CHARACTER SET
UTF-8
NAME
Andre
EMAIL
[email protected]
INSTALL KEYS
event-aggregator = 027a################################0e2d
WORDPRESS VERSION
4.9.1
PHP VERSION
5.6.32
PHP
max_execution_time = 0
memory_limit = 256M
upload_max_filesize = 32M
post_max_size = 48M
display_errors =
log_errors = 1
SERVER
Apache
SAPI
cgi-fcgi
PLUGINS
LayerSlider WP version 6.6.5 by Kreatura Media (https://layerslider.kreaturamedia.com)
Akismet Anti-Spam version 4.0.2 by Automattic (https://wordpress.org/plugins/akismet/)
Better Delete Revision version 1.6.1 by Galerio & Urda (http://www.1e2.it/)
Contact Form 7 version 4.9.2 by Takayuki Miyoshi (https://ideasilo.wordpress.com/)
Ditty News Ticker version 2.1.10 by Metaphor Creations (http://www.metaphorcreations.com)
Duplicator version 1.2.30 by Snap Creek (http://www.snapcreek.com/duplicator/)
Envato Market version 1.0.0-RC2 by Derek Herman (https://valendesigns.com/)
Envato WordPress Toolkit version 1.7.3 by Envato (http://envato.com)
Hello Dolly version 1.6 by Matt Mullenweg (https://ma.tt/)
WPBakery Page Builder version 5.4.5 by Michael M – WPBakery.com (http://wpbakery.com)
Slider Revolution version 5.4.6.3.1 by ThemePunch (http://themepunch.com)
Select Instagram Feed version 1.0.0 by Select Themes
Select Membership version 1.0 by Select Themes
Select Restaurant version 1.0 by Select Themes
Select Twitter Feed version 1.0.0 by Select Themes
The Events Calendar version 4.6.8 by Modern Tribe, Inc. (http://m.tri.be/1x)
WooCommerce version 3.2.6 by Automattic (https://woocommerce.com)

NETWORK PLUGINS

MU PLUGINS

THEME
Stockholm

MULTISITE

SETTINGS
schema-version = 4.6.8
recurring_events_are_hidden = hidden
previous_ecp_versions =
Array
(
[0] => 0
[1] => 4.5.7
[2] => 4.5.8
[3] => 4.5.10.1
[4] => 4.5.12.2
[5] => 4.5.13
[6] => 4.6
[7] => 4.6.5
)
latest_ecp_version = 4.6.8
last-update-message-the-events-calendar = 4.6.8
earliest_date = 2017-07-10 08:00:00
earliest_date_markers =
Array
(
[0] => 22550
)
latest_date = 2019-07-09 20:00:00
latest_date_markers =
Array
(
[0] => 22924
)
tribeEnableViews =
Array
(
[0] => list
[1] => month
[2] => day
)
stylesheetOption = tribe
tribeEventsTemplate = default
viewOption = month
tribeDisableTribeBar = 1
monthEventAmount = -1
enable_month_view_cache = 1
dateWithYearFormat = j. F Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = :
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
tribe_aggregator_default_update_authority = overwrite
tribe_aggregator_default_post_status = publish
tribe_aggregator_default_category =
tribe_aggregator_default_show_map = no
tribe_aggregator_default_csv_post_status =
tribe_aggregator_default_csv_category =
tribe_aggregator_default_ical_post_status =
tribe_aggregator_default_ical_category =
tribe_aggregator_default_ical_show_map = yes
tribe_aggregator_default_ics_post_status =
tribe_aggregator_default_ics_category =
tribe_aggregator_default_ics_show_map = no
tribe_aggregator_default_facebook_post_status =
tribe_aggregator_default_facebook_category =
tribe_aggregator_default_facebook_show_map = no
tribe_aggregator_default_gcal_post_status =
tribe_aggregator_default_gcal_category =
tribe_aggregator_default_gcal_show_map = no
tribe_aggregator_default_meetup_post_status =
tribe_aggregator_default_meetup_category =
tribe_aggregator_default_meetup_show_map = no
tribe_aggregator_default_url_post_status =
tribe_aggregator_default_url_category =
tribe_aggregator_default_url_show_map = no
tribe_aggregator_default_url_import_range = 2592000
tribe_aggregator_default_url_import_event_settings = no
tribe_aggregator_disable =
disable_metabox_custom_fields = show
pro-schema-version = 4.4.13
fb_token = EAAZAWBRs6YykBACmz3ZBDeOJdKZBzvlgylNWbBO7ZAd4V7f1IRVhBnEwd1fqtjH93DCbOeJPh1zUm4V0MphhxNbEc4YviO6SkIuLCA7r9iXuosFNK4om3cW2bHEnbFc5fGZCcizAdN7ZCNumFD1BrauE0ilNRMNwEZD
fb_token_expires = 1520275742
fb_token_scopes = user_events,user_managed_groups,public_profile
WP TIMEZONE
Europe/Berlin
WP GMT OFFSET
1
SERVER TIMEZONE
UTC
WP DATE FORMAT
j. F Y
WP TIME FORMAT
G:i
WEEK STARTS ON
1
COMMON LIBRARY DIR
/mnt/web214/e3/98/5314898/htdocs/WordPress_01/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION

[Jaime Marchwinski]

Hi Andre,

Great, thanks for providing me with that information!  Have you been able to run through our testing for conflicts procedure?

Also, what version of Events Calendar PRO do you have activated on your site?  I don’t see it in your plugins list.

Additionally, I’d recommend flushing your permalinks by going to Settings < Permalinks and Save Changes.

Let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts