Aggregator key valid but not saved, asking for new purchase

[Lawrence W Goldfarb]

Hello,
We’ve purchased the Aggregator and it’s accepting the license key but not saving it. So If I go to import it just asks to purchase the Aggregator.
The forum discussion here:

Upgraded Event Aggregator and now can't import – Asking me to buy it again

is now closed, and the contact form referenced does not exist.
Any help is appreciated please. [email protected]

[Courtney]

Hello Lawrence

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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