After update (yesterday) – PRO version doesn't work correctly now

[Mirko]

Hello,

yesterday were updates for the modern tribe plugins, what we use.

Since yesterday we have the problem, that the event calendar has problems, if we want to switch to other months or use the filter bar. The grey button (working process) stays and the new month or new informations after filtering don’t appear at the screen.

The calendar works only after deactivating of the pro version. In interest for our customer we have temporarely deactivate it now and hope for a solution, that we can use the pro version again.

[Cliff]

Hi, Mirko. Sorry you’re experiencing this. I’d guess there’s a JavaScript console error. If you want to activate PRO and send me the link, then I can give it a look.

Additionally, here are our general troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please re-share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Mirko]

Hello,

the PRO version is activated now. Since today, the basic version has the same mistake as well.

The url of the calendar page is:
http://kochschule.berlin/kochkurse-berlin/

We use WordPress 4.6.1

The Modern Tribe plugins are updated

Our Theme is “Newsroom” (child theme)

Greetings Mirko

[Cliff]

I noticed console errors at your site:

1. “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”
2. 404 error for http://kochschule.berlin/wp-content/uploads/2016/09/Footer-Logo-2.png

(If needed, you may reference our KB article Using Google Chrome Developer Tools.)

When I clicked to Next Month, no additional console errors appeared, but the response for the next month is coming back with a 302 Moved Temporarily status for http://kochschule.berlin/wp-admin/admin-ajax.php. I’m not sure why that would be, but it’s possibly a plugin conflict or some weird server configuration.

Therefore, I’d suggest following our recommended troubleshooting steps:

Please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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