After 'Community event' update – no post or admin emails

[Phoebe]

Just updated my Community Events plugin – which was working fine and had many submissions. Since renewal of license and update, now the email will not go to the admin for approval.

Settings are > “Send email for approval” and email is still same as it was before. Settings have not changed, but emails not going through.

Please advise!

-Phoebe

[Victor]

Hi Phoebe!

Thanks for reaching out to us!

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

Just to confirm, are you experiencing issues with other emails from your site? For example, when you register a new WordPress user, does the email confirmation go through? If not, then you should see if there any problems with your email server configuration.

Else, this could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor

[Phoebe]

Thanks Victor – I did just set up a test User and it seems the email is not going through, so you say it must be an email configuration issue? So strange as this immediately started as soon as we updated to the new version of Community Events. Any more insight as to where to move forward with this?

[Victor]

Hi Phoebe!

Thanks for testing that out!

If your site is not making any customization to specifically prevent email notification when a new user is created, then WordPress by default sends a notification to the email address set in the General Settings of the WordPress admin.

Just to confirm we are on the right path, you say you did not receive any notification when you registered the test user, is this right? If so, then there is an issue with all emails being sent from your site and you should tackle this issue first. You should ask your hosting provider to check if emails are working from their side of things. Let me know about this.

I see you have activated to share your sys info with us, but somehow we are not able to see the plugins you have installed. Could you please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This way I can see if there is anything strange that might be causing this.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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