"add new" event option disappear after updating to 4.0.4

[Wendy]

Can you please help, we really need to add some new events, thanks

[Barry]

Hi Wendy,

That sounds a little odd :-/

To the best of my knowledge, though, this isn’t a known bug impacting lots of users, so it’s quite possible there is some sort of local conflict or configuration issue.

You didn’t provide your system information when you initially created this support topic: can I ask you to do so now? That would provide some further insights about your installation which we can scan for problems – but please mark your reply as ‘private’ so that this information isn’t publicly shared.

Beyond that, can you confirm the role of the user (or users) who are attempting to add events – are they administrators, editors, etc? Could you also confirm if you or perhaps someone working on your behalf might have edited your site’s roles and capabilities? Sometimes users are granted extra permissions or permissions are taken away from them and that can cause this sort of problem.

Last but not least, did you have an opportunity to run through our standard conflict testing steps?

Thanks!

[Wendy]

This reply is private.

[Wendy]

This reply is private.

[Barry]

Thanks Wendy!

So something that jumps out at me there is the presence of User Role Editor. Often in the past, we’ve found that problems like these relate to changes that have been made to various user capabilities – so that’s a distinct possibility here.

Can you tell me what changes you have made via this plugin? Or, if someone else installed it and made changes on your behalf, can you confirm with them exactly what modifications were made?

[Wendy]

I have not made any changes, just add new users, but on the events calendar the only thing I did is updated, but sense the ” add new” disappear, what I did is went back to the previous version of events calendar.

[Barry]

That’s odd.

I don’t see the same thing with 4.0.4 and it’s not a widespread problem impacting lots of users, so it does seem like this is specific to your site.

Would you be able to review our standard troubleshooting steps and then – with no plugins but our own running and just a default theme in place – try creating a new admin user then log in as that user and see if the problem persists?

[Wendy]

I just updated to the new version 4.0.4 and no problem so far, thank you for the patience and the willingness to help

[Barry]

No problem, glad to hear that resolved things 🙂

I’ll leave this topic open for the time being in case the same problem does crop up again – and if there are any other issues unrelated to this one then of course please feel free to create new tickets as needed.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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