500 Error Activating Plugin

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  • #1172682
    Jason Cyr
    Participant

    Hey guys…I’m reworking an older site for a client who has had Events Pro working flawlessly for the last few years. I’ve cloned the site on my dev server and am making some updates that haven’t been made in a while. I renewed my license and downloaded the latest version, installed it and when I activated it I get a 500 error. I followed your troubleshooting guide and did the following:

    – Disabled all plugins
    – Used base 2015 theme
    – First activated Events Calendar, no error.
    – Then activated Pro, 500 error
    – Then I tried in reverse order…activating Pro then the base plugin
    – When activating Pro first, no error
    – Activating the base plugin second I got a 500 error

    So, it apparently doesn’t matter the order, they all give me the same error when the plugin.php screen attempts to reload. I’m unable to access any pages on the backend without getting the 500 error.

    On the front end, here’s the fatal error:

    Fatal error: Class ‘Tribe__Events__Pro__Recurrence__Permalinks’ not found in /home/jasoncyr/public_html/clients/gnps/wp-content/plugins/events-calendar-pro/src/Tribe/Main.php on line 171

    Thanks for your help!

    #1173030
    Hunter
    Moderator

    Hello,

    Thank you for reaching out. Can you send over your System Information as a private reply? Also, are you updating from a fairly old version of PRO? Are you updating the plugins via the Plugins > Add New tab or manually?

    Thanks again and take care. Cheers!

    #1175334
    Jason Cyr
    Participant

    Hey Hunter…apologies, I never received an email notification of your reply. So, the problem is that I can’t even get to the System Information panel, I get a 500 error upon plugin activation and then have to FTP in, rename the folder to deactivate it in order to get back into the Dashboard.

    As for updating, I did it manually…

    #1175555
    Hunter
    Moderator

    Hello,

    What version were you updating from when you purchased the renewal license? Are you able to set up a test domain with the default WP theme and only our plugins to see if you can reproduce the issue? We don’t have any logged bugs of users reporting similar behavior, and I have not personally experienced this issue myself.

    Let me know and we’ll go from there. Thanks!

    #1178568
    Jason Cyr
    Participant

    Welp, looks like it’s fixed. I downloaded the latest version of both plugins and manually upgraded. Not sure what the glitch was but we’re all good now!

    JC

    #1178604
    Hunter
    Moderator

    Sounds great! Thank you for the update and please feel free to open a new thread if you have any more questions or concerns. Take care and have a great week. Cheers!

Viewing 6 posts - 1 through 6 (of 6 total)
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