404 pages of events that are not reoccuring

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Viewing 12 posts - 31 through 42 (of 42 total)
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  • #950808
    purejuice
    Participant

    I’m having this issue as well but I found a temporary (but annoying) fix. All you need to do is re-save your permalink settings and it should work. The catch is that you have to do it on a regular basis. I can’t tell exactly how often but I’ve been doing it every few days at the least.

    #950836
    Brian
    Member

    Hi Zoe,

    I apologize, but I need to make one more request for testing. Can you provide a export of your database and can you please provide a link to download.

    I am going to use that to recreate your site and the error and dig into this until I can finish the solution.

    Sorry again for this taking so long, but I am the team are working on it.

    Thanks

    Hi purejuice, sorry for the issue. Your issue is a little different then this as saving permalinks is not working here. It sounds like there is a plugin or some custom coding that is flushing permalinks and that is causing the issue. If you would like help on this please create a new thread in the forum and we can give you our full attention.

    Thanks

    #950888
    Zoe
    Participant

    Hi Brian, we have a development copy of the website set up if you just want FTP access to that? Its completely separate from the live site so we’re happy for you to do whatever is needed on it…

    Cheers,

    Zoe

    #951113
    Brian
    Member

    This reply is private.

    #951322
    Rob
    Member

    Hi Zoe,

    I head up the support team at Modern Tribe, and Brian brought this thread to my attention. I wanted to both apologize for taking this long to get involved and, more importantly, for your poor experience so far. This is certainly one of the longer threads we’ve had recently and I appreciate your patience as we try to work through this with you.

    Best I can tell, everyone else in this thread (except perhaps Andrew who we haven’t heard back from) has solved their problem due to a conflict or a permalinks refresh. While I’m hesitant to call this a bug yet for that reason – there may be something conflicting within your system or its possible the snippet provided was applied incorrectly – I want to get this sorted for you, especially if there is indeed a problem with our plugin.

    It would be great if we could get a copy of your database for testing. Would it be possible to provide one? Unfortunately we cannot do direct FTP into your site, but we could look into this further with a copy of the database.

    In the interim: I see you have a test site and that you upgraded to the 3.9 version there. Can you confirm whether this was a fresh installation of the 3.9 release, or an upgrade from 3.0 to 3.9? If the latter…would you be willing to do a fresh install on a site not running the 3.0 build? We’re wondering if this might be an issue related to upgrading from 3.0 —> 3.9 (a fairly massive jump that we haven’t seen a lot of users make). Having a test on a site that wasn’t upgraded would confirm whether or not we’re on the right track here.

    Let me know your thoughts on the above. We appreciate your patience on this so far. If there is a bug here, we will definitely do what we can to get it patched in as timely a fashion as possible.

    #951787
    Zoe
    Participant

    This reply is private.

    #951857
    Brian
    Member

    Ok thanks for the database.

    I was able to load the site and see the issue.

    I also fixed the issue on my test site.

    In your theme in this file you are running flush_rewrite_rules() on every load of a page:

    wp-content\themes\Eastgate\functions.php

    So on line 228 please remove:

    flush_rewrite_rules();

    Then resave permalinks and try to visit a single event.

    I was able to visit them after making this change.

    flush_rewrite_rules() should never be run on every load of a page as it can cause this exact issue.

    Here is more information on using the flush function in WordPress.

    https://codex.wordpress.org/Function_Reference/flush_rewrite_rules

    Let me know if removing that solves the issue for you.

    Thanks

    #952565
    Zoe
    Participant

    Thank you,

    That has fixed the issue, we have updated the live site and it is working correctly.

    Many Thanks.

    #952608
    Kevin
    Participant

    Great news Zoe. I have been following this thread in the vain hope I would find your solution would work for me too, but alas, I searched every theme I have looking for “flush_rewrite_rules();”, but with no success. So I must continue with a competitors product.

    #952619
    Brian
    Member

    Great Zoe, glad the resolved the issue.

    Since this is resolved I am going to close this ticket, but if you have any questions related to this or something new, please create a new ticket for us to help you out 🙂

    Kevin if you would like we can still give it, please post in your own thread.

    Thanks

    #965762
    Leah
    Member

    Hi there,

    Thanks again for your post. We wanted to get in touch and let you know that although we weren’t able to address this issue in our upcoming 3.10 release, it is still very much a priority. We have a ticket in our system and will be investigating a solution for a future version. Thank you for your patience and support while we work on this!

    Cheers,
    The Events Calendar Team

    #987995
    Leah
    Member

    Hello,

    Thank you again for bringing this issue to our attention. We’re happy to say that we have added a fix for this into our upcoming version 3.11 release. Keep an eye on your Updates page for the new version. If you have any trouble with the update (or are still seeing this problem after you update) please start a new thread and we’d be happy to help out.

    Thank you for your patience while we got this release ready to go!

    Best,
    Leah
    and the rest of The Events Calendar team

Viewing 12 posts - 31 through 42 (of 42 total)
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