Last updated: August 10, 2017
Website Data Collection and Use
Information Collection and Use
While using our Websites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, and/or other information (“Personal Information”). We collect this information for the purpose of providing the Websites, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our Service.
We may also collect information whenever you use our Websites (“Log Data”). This Log Data may include, but is not limited to information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Websites that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Websites’ functionality. These third party service providers have their own privacy policies addressing how they use such information.
Plugin Data Collection and Use
Default Information Collection and Use
We collect data through the use or our premium Plugins to provide updates and support. By default we collect the minimum necessary information about the website where the Plugin is installed including:
- IP address
- Domain name
- Our plugin version and license key
- WordPress version
- Is the site a multisite install and if so, how many sites are there and is the Plugin installed singularly or across the network?
- Site language and timezone
- Public and debug statuses
This information is reported in the processes for checking for plugin updates or interacting with our data processing services.
Opt-In Information Collection and Use
In addition to the default data collection, we may ask for permission to collect additional “opt-in” data for the purposes of helping you debug in support tickets or to personalizing your Plugin usage experience as well as improving our Plugins in general. This information may include but is not limited to the following:
- More granular system compatibility information including PHP and mysql version
- Information about what other plugins and what theme is running on the system so that we may better identify where to invest resources into compatibility testing
- Relevant settings and configurations
- Content statistics such as number of events or number of events with tickets
- System events such as date of first event creation
We may also ask for permission to collect information in our free Plugins. Your consent will also permit us to collect your name and email for the purposes of communication.
You may, at any time, toggle your information sharing status in the Plugin settings. For more information, see these instructions.
Event Aggregator Information Collection and Use
Our Event Aggregator data processing service collects and processes event information for your event imports. A cache of that data is temporarily stored on the server for up to 24 hours for performance purposes. A history of event import types and anonymized statistical information is stored for the purposes of improving our service and anticipating future demand.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform related services and/or to assist us in analyzing how our Service is used. For example, we share cookies with trusted third parties, in order to supply our Help Desk Support. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Compliance with Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
To execute a Data Request, please do so here.
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially reasonable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
Our credit card processing vendors are PCI compliant.
Website accounts require a username and password. Passwords are stored encrypted and not as “clear text” so that not even our employees can read it. We can not resend you your password, only reset it. For this reason, it is essential that you keep your password secure and never share it with a third party. It is solely your responsibility to make sure that your password is strong, unique and private.
We use industry-standard Secure Socket Layer (SSL) software to protect the security of your personal information during transmission, which encrypts all of the information you input. Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices. Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
Links To Other Sites
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 18 without verification of parental consent, we take steps to remove that information from our servers.
Venue and Choice of Law